Proactive and detail-oriented, I excelled as a Hotel Receptionist at Anemon Usak Otel, enhancing guest satisfaction and loyalty through expert reservation management and exceptional guest relations. Leveraging Microsoft Office and problem-solving skills, I significantly improved customer retention, demonstrating adaptability and a commitment to excellence in a fast-paced environment.
Hi, I’m
Parsa Baniasadolla
North Vancouver,BC
Summary
Overview
1
year of professional experience
Work History
Anemon Usak Otel
Hotel Receptionist
2023.09 - 2024.05 (8 months)
Job overview
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
- Optimized scheduling operations by tracking room occupancy trends and anticipating fluctuations in demand throughout seasonal changes.
- Prepared reports on guest satisfaction levels and other metrics.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Valagedik Anadolu Lisesi Turkey, Tr
High School Diploma
12.2023
University Overview
- opposite hitter for Valagedik volleyball team , 2021 to 2022
Skills
- Microsoft Office
- Reservation Management
- Initiative-taking
- Guest Relations
- Patience and Tolerance
- Problem-Solving
- Time Management
- Computer Skills
- Office Organization
- Data Entry
- Customer Service Management
- Phone and Email Etiquette
Languages
Persian
Native or Bilingual
Turkish
Full Professional
English
Full Professional
Timeline
Hotel Receptionist
Anemon Usak Otel
2023.09 - 2024.05 (8 months)
Valagedik Anadolu Lisesi
High School Diploma
Similar Profiles
Collet FonCollet Fon
Data Entry Clerk at United Health Group, USAkData Entry Clerk at United Health Group, USAk
Saffet AydemirSaffet Aydemir
Night Auditor at The Arkın İskele OtelNight Auditor at The Arkın İskele Otel
Tugan POYRAZTugan POYRAZ
Cooking Intern at Nadas Kazdağları (Mount Ida) OtelCooking Intern at Nadas Kazdağları (Mount Ida) Otel