Parola Joseph
St-Clet,Canada
Summary
Experienced and multilingual administrative professional with strong background in office management and customer support. Team-oriented, adaptable, and results-driven. Known for her reliability and problem-solving abilities; utilizes effective communication, organizational and multitasking abilities to enhance office efficiency.
Overview
14
14
years of professional experience
Work History
Customer Support
Liveops
02.2024 - 07.2025
- Provided exceptional customer support by promptly responding to inquiries regarding order status and delivery issues; offering expert advice on products and services.
- Demonstrated excellent problem solving skills through active listening, clear communication, deep knowledge of products and services, and empathy.
Program Management Assistant
US Agency for International Development
05.2017 - 12.2023
- Collaborated with cross-functional teams for successful completion of projects within deadlines.
- Evaluated vendor proposals to ensure alignment with project needs and organization's requirements before contract finalization.
- Ensured adherence to regulatory guidelines and compliance standards throughout all phases of the program lifecycle.
- Prepared detailed reports regarding program progress, presenting data-driven findings that informed decision-making processes.
- Fostered positive relationships with internal and external partners through effective communication.
- Ensured project timely execution by effectively tracking progress and providing updates to stakeholders.
- Managed documentation for multiple projects simultaneously, ensuring all files were well-organized and easily accessible.
- Provided administrative support for meetings and workshops, fostering a productive work environment for team members.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Assistant
United States Agency for International Development
01.2012 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Financial mathematics and life skills
Brigham Young University
01.2016
Diploma - Bilingual Commercial Courses and Secretarial Pract
Christ the King Secretarial School
08.2010
High school - undefined
College Canado-Haitien
06.2003
Skills
- Staff and customer support in multiple languages
- Communication and problem solving in difficult situations
- Team collaboration
- Attention to detail
- Adaptability
- Fluent in French, English and Creole
- Advanced intermediate level in Spanish
- Fast learning
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Support
Liveops
02.2024 - 07.2025
Program Management Assistant
US Agency for International Development
05.2017 - 12.2023
Administrative Assistant
United States Agency for International Development
01.2012 - 05.2017
Diploma - Bilingual Commercial Courses and Secretarial Pract
Christ the King Secretarial School
High school - undefined
College Canado-Haitien
Financial mathematics and life skills
Brigham Young University
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