Parnian Hamadanchi
North York,ON
Summary
Highly skilled and adaptable professional with a comprehensive background in IT, customer service, and management. Demonstrates exceptional technical support and problem-solving skills, honed through years of experience as a Junior IT Specialist. Effective in leading diverse teams, enhancing operational efficiency, and driving productivity improvements. Brings a valuable blend of experience from customer-facing roles in hospitality, coupled with a strong foundation in sales, noted for exceptional negotiation and interpersonal abilities. Four years of experience in customer service and hospitality, adept at managing and leading diverse teams towards unified goals in varied work environments.
Overview
7
7
years of professional experience
Work History
Product Specialist
Audi Thorn hill
Thornhill, ON
02.2022 - 02.2023
- Proficiently sell a wide range of brand new and used vehicles
- Advising clients and helping them pick the right vehicle
- Putting together Lease or Finance payments
- Quoted prices, credit terms, and other contract specifications
- Negotiated prices, terms of sales, and service agreements
- Contact new and existing clients to discuss how their needs could be met with new vehicles
- Licensing vehicles
- Keep an active social media presence to reach new clients
- Collaborated with colleagues to exchange selling strategies and marketing information
Junior IT Support Analyst
Aryan Canada
Toronto, ON
01.2021 - 01.2022
- Obtained data, creating monthly and weekly reports via analytical software which led to Identifying issues, analyzing information, and providing solutions to problems.
- Conducted On-site and remote IT support
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Assisted with small projects and actively contribute to enterprise level IT projects
- Led projects and analyzed data to identify opportunities for improvement and
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Provided new hires with new operating systems, equipment, accounts, IT orientation and collaborated with team members to achieve target results.
Product Advisor
North York Chrysler
09.2020 - 01.2021
- Proficiently sell a wide range of brand new and used vehicles
- Advising clients and helping them pick the right vehicle
- Putting together Lease or Finance payments
- Quoted prices, credit terms, and other contract specifications
- Negotiated prices, terms of sales, and service agreements
- Contact new and existing clients to discuss how their needs could be met with new vehicles
- Licensing vehicles
- Keep an active social media presence to reach new clients
Manager
Bombowich Restaurant
01.2020 - 01.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Receptionist
Mazda of Richmond Hill
01.2019 - 01.2020
- licensing brand new and pre-owned vehicles
- Directing customers and assisting staff
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
Supervisor•shift Leader
Darbar Restaurant and Persian grill
12.2017 - 01.2019
- Planned and assigned daily tasks to shift personnel.
- Provided exceptional customer service while leading by example.
- Conducted regular inventory checks of supplies and equipment.
- Monitored cash registers for accuracy throughout the shift.
- Communicated effectively with customers, vendors, and other departments within the organization.
- Resolved customer complaints in a timely manner.
- Assisted management in developing new strategies to improve productivity and efficiency levels.
- Scheduled staff hours according to business needs.
Server•Cashier
BB Café
06.2016 - 07.2017
- .Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
TorontoHigh School Diploma -
Newtonbrook Secondary School
Toronto, ONDiploma - Arts And Sciences
Seneca College
Toronto, ON05-2020
Skills
- Technical Proficiency
- Customer Service Excellence
- Sales and Negotiation
- Leadership and Team Management
- Product Knowledge and Presentation
- Operational Management
- Problem-Solving
- Communication Skills
- Adaptability and Flexibility
- Attention to Detail
Languages
Fluent in Farsi and English.
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Timeline
Product Specialist
Audi Thorn hill
02.2022 - 02.2023
Junior IT Support Analyst
Aryan Canada
01.2021 - 01.2022
Product Advisor
North York Chrysler
09.2020 - 01.2021
Manager
Bombowich Restaurant
01.2020 - 01.2021
Receptionist
Mazda of Richmond Hill
01.2019 - 01.2020
Supervisor•shift Leader
Darbar Restaurant and Persian grill
12.2017 - 01.2019
Server•Cashier
BB Café
06.2016 - 07.2017
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
High School Diploma -
Newtonbrook Secondary School
Diploma - Arts And Sciences
Seneca College
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