PARNEET KAUR BRAR

● Efficiently troubleshooted and solved IT issues that occurred on in-house applications used by

employees to ensure organizational operations run efficiently, these applications include but are not limited to limited to: Microsoft Suite and Active Directory
● Effectively worked on multiple level 1 and level 2 service tickets simultaneously through different mediums. of communication, prioritizing the issues at hand based on their severity to ensure customer

satisfaction.
● Created small networks and installed and upgraded operating systems to enhance organizational efficiency.
● competently troubleshooted Internet connectivity issues as well as printer and other hardware and network devices, which resulted in saving time in calling customer service.
●Increased customer satisfaction rating by30%byprovidingeffectivetrainingto15newemployeesin
a 4-month period, ensuring their knowledge of organizational policies, procedures, and guidelines.

● Utilizing strategies like active listening and critical thinking to interact with hundreds of calls each day and find answers to a variety of customer service inquiries.

Batch Maintenance which includes printing and updating Shelf tags and signs.

Monitor and manage inventory levels,conduct stock checks.

Ensure Accurate pricing and labeling of products.

Ensure that store complies with all the applicable regulations and policies including Health &Safety guidelines.

• Greeted customers entering store and responded promptly to customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.