Parneet Parneet
Maple,ON
Summary
Proactive leader and skilled communicator, adept in problem-solving and customer service, excelled as Cashier Team Lead at Hero Certified Burgers. Demonstrated expertise in POS systems and cash handling, alongside fostering strong customer relationships, significantly enhancing customer retention. Proficient in team management and training, ensuring efficient store operations and exemplary service standards.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Hero Certified Burgers
01.2023 - 08.2024
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Processed both cash and card purchases and returns.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Operated POS cash register and equipment to collect payments.
Education
Master of Arts - Hospitality And Tourism Management
Fanshawe College of Applied Arts And Technology
Toronto, ON08-2024
Bachelor of Arts - Hotel Management
Punjabi University, Patiala
Punjab, India07-2021
Skills
- Positive attitude
- Empathy and patience
- Punctual and reliable
- Time management
- Cash handling
- Problem-solving
- Safety rules
- Attention to detail
- POS system
- Multitasking and organization
- Customer engagement
- Product restocking
- Customer service
- Team management
- Store opening and closing
- Payment processing
Languages
English
Native or Bilingual
Timeline
Cashier Team Lead
Hero Certified Burgers
01.2023 - 08.2024
Master of Arts - Hospitality And Tourism Management
Fanshawe College of Applied Arts And Technology
Bachelor of Arts - Hotel Management
Punjabi University, Patiala
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