PARNEET KAUR
Oakville,Canada
Summary
Detail-oriented and reliable Customer Service and Office Administrative Professional with extensive experience in supporting front-office operations, client communication, scheduling, documentation, and CRM systems. Demonstrated expertise in managing high-volume calls, resolving inquiries efficiently, maintaining accurate records, and coordinating daily administrative tasks in fast-paced environments. Strong transferable skills in organization, multitasking, time management, problem-solving, and customer relationship management contribute to a consistent record of delivering exceptional service. Bilingual in English, Hindi, and Punjabi, with a proven ability to enhance office efficiency while effectively supporting team and business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Fat Bastard Burrito
09.2024 - Current
- Supervise day-to-day operations, including scheduling, team coordination, and workflow management.
- Track sales and performance metrics, analyzing data to improve team efficiency and customer satisfaction by 15%.
- Handle administrative reports, order documentation, and supplier communications, demonstrating the organizational and analytical skills essential for a hybrid ADR role.
- Train and mentor new employees, improving onboarding efficiency and team productivity by 20%.
Crew Member
Burrito Boyz
01.2022 - 02.2025
- Processed over 150 customer transactions per shift, maintaining accuracy in billing and record-keeping.
- Delivered friendly, professional service in high-volume settings, developing relationship-building and negotiation abilities.
- Assisted management with stock and documentation control — ensuring seamless coordination and data integrity.
Customer Service Representative
Knack Global
03.2024 - 11.2024
- Qualified and managed leads through CRM updates, following up on potential business opportunities.
- Delivered inbound and outbound customer support to U.S. healthcare and insurance clients, achieving 90%+ satisfaction and exceeding daily performance KPIs.
- Identified client needs, proposed solutions, and escalated qualified opportunities to supervisors for closing — aligning directly with Beanfield’s lead qualification and sales support expectations.
- Recognized for accuracy, responsiveness, and the ability to work independently under strict timelines.
Education
International Business Management
Lambton College
Mississauga, ON08.2025
Skills
- Office Administration & Customer service
- Problem Solving & Critical Thinking
- Verbal and written communication
- Time Management & Multi-Tasking
- Scheduling, calendar management, Documentation
- CRM Software, Data entry, Inventory management
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Google Workspace (Docs, Sheets, Drive, Gmail)
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved Student of the Term recognition for outstanding academic and professional performance.
Languages
English
Hindi
Punjabi
Certification
● Microsoft Office Specialist (MOS): Word, Excel, PowerPoint, Outlook
● Administrative Professional Foundations – LinkedIn Learning
● Customer Service Foundations – LinkedIn Learning
● Negotiation Skills – LinkedIn Learning
Timeline
Supervisor
Fat Bastard Burrito
09.2024 - Current
Customer Service Representative
Knack Global
03.2024 - 11.2024
Crew Member
Burrito Boyz
01.2022 - 02.2025
International Business Management
Lambton College