PARNEET KAUR
Etobicoke
Summary
Excellent Team Player and more than 8 years of experience in diverse atmosphere and customer service field.Seasoned content writer and retail manager. Qualified in Excel, Data Entry, Spread Sheets, Basic Accounting, Powerpoint, Microsoft, HTML, CSS, and Interactive Media Design. I can work with less supervision since I have strong problem-solving, organisational, risk-management, multitasking, and teamwork abilities.
Overview
8
8
years of professional experience
Work History
Shift Manager
Asp Incorporated
Toronto
08.2023 - 08.2025
- Ensured the safety of personnel, visitors and property by monitoring access control points.
- Monitored surveillance equipment to detect any suspicious activity.
- Inspected identification cards, passes or other documents to ensure they are valid and up-to-date.
Union Steward
Duty Free
Toronto
06.2023 - 04.2024
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Mediated or arbitrated discussions between parties in cases of labor disputes.
- Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
Sales Associate
Duty Free
Toronto
02.2023 - 04.2024
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Helped customers find specific products, answered questions and offered product advice.
Sales Associate
Paradies Lagardere
Toronto
02.2023 - 08.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retail Manager
Domo Gas Corp
Regina
03.2019 - 12.2022
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Crew Member
McDonald's
Regina
09.2021 - 09.2022
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Security Guard
Blackbird Security
Regina
09.2019 - 09.2020
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Sales Associate
Call it Spring
Regina
01.2019 - 08.2019
- Arranged new merchandise with signage and appealing displays to increase sales and move overstock items
- Trained new team members in cash register operation, stock procedures and customer services
Security Guard
Garda World
Toronto
12.2017 - 12.2018
- Monitored and secured the site with routine foot patrol and surveillance, made daily regular incidence report.
- Worked as a Tactical guard at banks, retail outlets, bus terminals, malls, and loss prevention/security.
Web Developer and Content Writer
Web studio
Toronto
05.2018 - 09.2018
- Created Websites and delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content
Education
Diploma - Interactive Media Design, Computer
Georgian College
BarrieApplication Diploma - Web Development
APT Education Society
IndiaSkills
- Customer engagement
- Team leadership
- Performance evaluation
- Time management
- Team building
Timeline
Shift Manager
Asp Incorporated
08.2023 - 08.2025
Union Steward
Duty Free
06.2023 - 04.2024
Sales Associate
Duty Free
02.2023 - 04.2024
Sales Associate
Paradies Lagardere
02.2023 - 08.2023
Crew Member
McDonald's
09.2021 - 09.2022
Security Guard
Blackbird Security
09.2019 - 09.2020
Retail Manager
Domo Gas Corp
03.2019 - 12.2022
Sales Associate
Call it Spring
01.2019 - 08.2019
Web Developer and Content Writer
Web studio
05.2018 - 09.2018
Security Guard
Garda World
12.2017 - 12.2018
Diploma - Interactive Media Design, Computer
Georgian College
Application Diploma - Web Development
APT Education Society