Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Parneet Kaur

Whitehorse,Canada

Summary

Experienced professional with a strong background in customer service and administrative support. Proven ability to handle sensitive information, coordinate appointments, and streamline workflows efficiently. Skilled in cultivating positive client relationships and providing valuable team assistance. Recognized for exceptional problem-solving abilities, keen attention to detail, and outstanding organizational skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
03.2024 - Current
  • Directed and coordinated daily store operations to ensure seamless customer service delivery.
  • Monitored team performance, providing constructive feedback and fostering professional development.
  • Addressed customer inquiries and concerns, ensuring satisfaction and repeat business.
  • Conducted inventory audits and managed stock levels to meet operational requirements.
  • Enforced safety protocols and company policies to maintain a secure and compliant work environment.

Administrative Assistant

Dawson City General Store
04.2021 - 10.2023
  • Managed all front-desk operations, including scheduling, answering multi-line phones, greeting visitors, and maintaining appointment logs.
  • Maintained accurate digital and physical filing systems, organizing staff, customer, and vendor records in compliance with data privacy.
  • Supported internal hiring by screening resumes, scheduling interviews, and preparing orientation packages for new staff.
  • Conducted inventory management, tracked supply levels, and created purchase orders for restocking.
  • Managed scheduling of staff meetings, community outreach events, and internal training sessions.

Front Desk Agent

Eldorado Hotel
05.2022 - 07.2023
  • Scheduled and confirmed guest reservations with attention to detail and accuracy.
  • Responded to inquiries and resolved guest complaints promptly to enhance customer satisfaction.
  • Maintained detailed logs of daily operations to ensure seamless coordination across departments.
  • Ensured the confidentiality of guest records, billing, and sensitive information.
  • Worked closely with housekeeping and maintenance teams to fulfill guest needs.

Shift Supervisor

Starbucks
01.2020 - 04.2021
  • Directed and coordinated daily store operations to ensure seamless customer service delivery.
  • Monitored team performance, providing constructive feedback and fostering professional development.
  • Addressed customer inquiries and concerns, ensuring satisfaction and repeat business.
  • Conducted inventory audits and managed stock levels to meet operational requirements.
  • Enforced safety protocols and company policies to maintain a secure and compliant work environment.

Babysitter

02.2019 - 11.2019
  • Provided attentive childcare, ensuring children’s safety and well-being at all times.
  • Organized educational and recreational activities to support emotional and physical development.
  • Maintained open communication with parents to address concerns and share updates.
  • Adapted to unique childcare needs with patience and creativity.

IELTS Teacher

Janus Academy
01.2019 - 11.2019
  • Conducted tailored IELTS preparation sessions, focusing on reading, writing, speaking, and listening modules.
  • Monitored student progress through regular assessments and provided personalized feedback.
  • Designed interactive lesson plans to address diverse learning objectives and goals.
  • Maintained detailed, confidential student records and attendance logs.
  • Prepare course materials such as syllabi, homework assignments, and handouts.
  • Motivated students to achieve target scores by fostering confidence and communication skills.

Education

Associate of Arts - Liberal Arts

Yukon University
Whitehorse, YT
05.2021

High School Diploma - Commerce

Tagore Public School
03.2019

Skills

  • Effective organizational management
  • Effective multitasking
  • Strong verbal skills
  • Data Confidentiality
  • Administrative support
  • Professional Integrity
  • Language Proficiency: English, Hindi, Punjabi
  • Cash handling

Certification

  • Food Safety Certification
  • WHMIS Certification
  • Health and Safety at Work Certification
  • Introduction to Microsoft Excel
  • Yukon Class 5 Driver's Licence

Timeline

Shift Supervisor

Starbucks
03.2024 - Current

Front Desk Agent

Eldorado Hotel
05.2022 - 07.2023

Administrative Assistant

Dawson City General Store
04.2021 - 10.2023

Shift Supervisor

Starbucks
01.2020 - 04.2021

Babysitter

02.2019 - 11.2019

IELTS Teacher

Janus Academy
01.2019 - 11.2019

High School Diploma - Commerce

Tagore Public School

Associate of Arts - Liberal Arts

Yukon University
Parneet Kaur