Parneet Ladhar
Winnipeg
Summary
Goal-driven retail professional with 3 years of customer service experience and a growing passion for cloud computing and AI technologies. Recognized for strong communication skills, teamwork, and a commitment to continuous learning. Adept at adapting in fast-paced environments, going the extra mile to support both customers and team success.
Overview
3
3
years of professional experience
Work History
Electronics Sales Associate
Walmart
10.2024 - Current
- Delivered exceptional customer service, educating shoppers on product features & ensuring adherence to loss prevention strategies
- Maintained a clean, organized, and engaging sales space, contributing to a more responsive shopping experience
- Supported sales growth & teamwork, collaborating with colleagues to achieve targets & foster a positive work culture
- Mentored new associates, focusing on operational excellence, compliance, and customer engagement strategies
- Resolved customer concerns with a problem-solving approach, proactively promoting store deals & enhancing customer satisfaction.
Customer Service Representative
Airtel India
12.2021 - 10.2022
- Managed an average of 70-80 customer interactions daily, providing quick & effective issue resolution.
- Maintained high customer satisfaction ratings, leveraging communication & problem-solving skills
- Trained new employees on customer service protocols & software tools, strengthening overall team efficiency
- Utilized CRM software for detailed record-keeping, ensuring accurate tracking of customer interactions
- Collaborated with cross-functional teams to improve service workflows & strengthen customer experience
Education
Diploma - Computer System Technician – Networking
Trios College
01.2024
Skills
- Strong verbal & written communication, with a strategic approach to operational and team development
- Skilled in problem-solving, with a proven ability to analyze challenges and implement effective solutions
- Expertise in time management, organization, and task prioritization to optimize performance
- Proficient in CRM systems, Microsoft Office Suite, and cloud-based platform and Foundational knowledge of cloud computing & AI, with an interest in leveraging technology for business efficiency
- Experienced in pipeline management, KPI tracking, and consistently exceeding performance metrics
Languages
Fluent in English, Hindi, and Punjabi, enabling strong communication across diverse audiences
Timeline
Electronics Sales Associate
Walmart
10.2024 - Current
Customer Service Representative
Airtel India
12.2021 - 10.2022
Diploma - Computer System Technician – Networking
Trios College
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