Parneet Kaur
Abbotsford,BC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and front office management at Astoria Hotel. Proven ability to enhance guest relations and streamline operations, leveraging strong attention to detail and effective communication skills. Recognized for improving customer satisfaction through efficient problem-solving and team leadership.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Astoria Hotel
01.2023 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Supervisor
Petro Canada Gas Station
01.2023 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Store Supervisor
Tim Hortons
02.2022 - 12.2023
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Education
Certificate In Cookery And Bakery Level 4 - Baking
Ara Institute of Canterbury
Christchurch, New Zealand 11.2018
Diploma In Computing Level 5 And 6 - Computing
Royal Business College
Auckland, New Zealand 12.2016
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Office organization
- Oral and writing communication
- Hospitality services
- Front office management
- Filing
- Guest relations
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Front Desk Receptionist
Astoria Hotel
01.2023 - 02.2025
Supervisor
Petro Canada Gas Station
01.2023 - 02.2025
Store Supervisor
Tim Hortons
02.2022 - 12.2023
Certificate In Cookery And Bakery Level 4 - Baking
Ara Institute of Canterbury
Diploma In Computing Level 5 And 6 - Computing
Royal Business College
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