Parneet Kaur
Greater Sudbury,ON
Summary
Dedicated Call Center Customer Service Representative with experience in banking, customer service, and technical support. Skilled in handling inbound and outbound calls, complaint resolution, and administrative tasks. Adept at maintaining professionalism, managing high call volumes, and providing excellent customer service.
Overview
3
3
years of professional experience
Work History
Banking Advisor
Royal Bank of Canada
Mississauga, ON
02.2024 - 09.2024
- Managed customer accounts, acquired collateral documents, and ensured compliance with banking policies.
- Contacted prospective clients to generate new loans, deposits, and business growth.
- Assessed financial information and risk factors to determine lending decisions.
- Provided detailed customer support, addressing inquiries and resolving concerns efficiently.
Call Center Customer Service Representative
TTEC Canada
03.2023 - 12.2023
- I assisted high volumes of customers daily, ensuring positive experiences and issue resolution.
- Handled customer concerns efficiently, and escalated complex cases when necessary.
- Conducted outbound calls to follow up on customer issues and satisfaction levels.
- Resolved account discrepancies and errors promptly.
Technical Support Representative
Loyalist College
Toronto, ON
01.2022 - 12.2022
- Provided technical support via phone, email, and chat for IT-related issues.
- Diagnosed and resolved device, network, and Internet connectivity problems.
- Used troubleshooting techniques and diagnostic tools to identify and fix issues.
- Handled escalations and ensured customer satisfaction by providing effective solutions.
Office Administrative Assistant
Insurance Company
Mississauga, ON
09.2021 - 01.2022
- Managed office operations, including filing systems, data entry, and administrative tasks.
- Answered incoming calls, directed inquiries, and maintained a professional front-office presence.
- Performed basic bookkeeping tasks and managed confidential information securely.
Education
BBA - IT And Business
Loyalist College of Applied Arts And Technology
Belleville, ON12.2022
GED -
Budha Dal Public School
Punjab India04.2020
Skills
- Customer Support and Call Handling
- Banking and Financial Services
- Complaint resolution and problem-solving
- Microsoft Office (Word, Excel, Outlook)
- Time Management and Multitasking
- Technical Troubleshooting and IT Support
- Administrative Operations and Data Entry
- Strong communication and active listening
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
References
References available upon request
Timeline
Banking Advisor
Royal Bank of Canada
02.2024 - 09.2024
Call Center Customer Service Representative
TTEC Canada
03.2023 - 12.2023
Technical Support Representative
Loyalist College
01.2022 - 12.2022
Office Administrative Assistant
Insurance Company
09.2021 - 01.2022
BBA - IT And Business
Loyalist College of Applied Arts And Technology
GED -
Budha Dal Public School