Parneet Kaur
Kamloops,BC
Summary
Dynamic leader with proven expertise in operations management and strategic planning, honed at Tim Hortons and GardaWorld. Excelled in enhancing brand awareness, improving operational efficiencies, and spearheading security protocols. Skilled in talent management and regulatory compliance, achieving significant advancements in workforce management and emergency response. Demonstrates a confident approach to driving success and resolving conflicts.
Overview
3
3
years of professional experience
Work History
Manager
Tim Hortons
Kamloops, British Columbia
07.2024 - Current
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored staff performance and addressed issues.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Security Officer
GardaWorld
Kamloops, British Columbia
09.2023 - 10.2024
- Coordinated all facets of Airport Security during daily operations.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted in the development and implementation of security policies and procedures.
- Monitored surveillance cameras and emergency response.
Store Supervisor
Subway
Kamloops, British Columbia
07.2023 - 07.2024
- Increased sales by optimizing in-store promotional strategies.
- Directed daily operations including scheduling shifts for store personnel.
- Dealt with customer complaints and rectified product and service issues.
Security Officer
Paladin Security
Kamloops, British Columbia
10.2022 - 09.2023
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Assisted with crowd control during large events held at the facility.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
Supervisor of Operations
Tim Hortons
Kamloops, British Columbia
09.2021 - 07.2023
- Conducted onboarding, training and oversight of crew members to ensure peak performance.
- Ensured compliance with all applicable laws, regulations, and standards for two stores.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
Education
Post-Baccalaureate Diploma - Human Resources Management
Thompson Rivers University
Kamloops, None09-2023
Bachelor of Science -
Khalsa College
Patiala, IN06-2019
Skills
- Talent management
- Documentation and reporting
- Strategic planning
- Workforce management
- Operations management
- Regulatory compliance
- Conflict resolution
- Emergency response
- Employee onboarding
- Documentation and reporting
- Strategic planning
- Workforce management
- Investigation documentation
- Electronic surveillance
- Criminal law knowledge
- Training development
Timeline
Manager
Tim Hortons
07.2024 - Current
Security Officer
GardaWorld
09.2023 - 10.2024
Store Supervisor
Subway
07.2023 - 07.2024
Security Officer
Paladin Security
10.2022 - 09.2023
Supervisor of Operations
Tim Hortons
09.2021 - 07.2023
Post-Baccalaureate Diploma - Human Resources Management
Thompson Rivers University
Bachelor of Science -
Khalsa College
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