Parneet Kaur
Surrey,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service
Art of Sauna & Spa
08.2022 - Current
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Medical Office Assistant
THRIVE MEDICAL CLINIC
08.2024 - 09.2024
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Provided guidance to patients regarding their care plan or treatment options.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Provided education to patients about their medications or treatments.
- Maintained a clean work environment by adhering to infection control protocols.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Received and screened telephone calls and visitors by determining or addressing needs.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Education
High School Diploma -
Medical Reception College
Langley, BC10-2024
Skills
- Computer Skills
- HIPAA Compliance
- Insurance Verification
- Insurance billing procedures
- Attention to Detail
- Problem-Solving
- Patient Flow
- Medical software applications
- Physician assistance
- EMR Software
- Phone and Email Etiquette
- Patient Relations
- Records Management
- Patient Referrals
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Timeline
Medical Office Assistant
THRIVE MEDICAL CLINIC
08.2024 - 09.2024
Customer Service
Art of Sauna & Spa
08.2022 - Current
High School Diploma -
Medical Reception College
Similar Profiles
ROBERTO ORTIZROBERTO ORTIZ
Delivery Crew at The Spa and Sauna CoDelivery Crew at The Spa and Sauna Co
AMEE ZHANGAMEE ZHANG
RECEPTIONIST at Orange sauna and spaRECEPTIONIST at Orange sauna and spa
Omar Eduardo Florez SuarezOmar Eduardo Florez Suarez
Reception, Floor Attendant at BODYLINE, Spa-SaunaReception, Floor Attendant at BODYLINE, Spa-Sauna