Parneet Kaur
Edmonton,AB
Summary
Personable, friendly, and solution-oriented with experience in Customer Services. Customer focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
Edmonton, Alberta
09.2022 - Current
- excellent communication and customer service skills by conveying messages clearly and accurately
- Multi-task in fast paced environment
- Problem solving skills
- Solved problems of aggressive customers by understanding their troubles as well as helped customers to solve confusions
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies, job duties, and performance expectations.
- Follow Tim Horton's policies and procedures for example, changing sanitizer buckets every two hours to maintain cleanliness
- Always maintain neat, clean, and professional appearance.
- Dealt with hundreds of customers daily
Supervisor, Assistant Manager
Tim Hortons
Mississauga, Ontario
08.2022 - 08.2023
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Computer Systems Technician-Networking -
St. Clair College
Mississauga, ON12.2022
Skills
- COMMUNICATION AND GOOD LISTENING SKILLS
- STRATEGIC PLANNING
- MICROSOFT OFFICE
- MERCHANDISING KNOWLEDGE
- TROUBLESHOOTING
- ORGANIZATIONAL SKILLS
- CUSTOMER SERVICE ORIENTED
- ABILITY TO WORK AS TEAM OR TEAM PLAYER
- ABILITY TO WORK IN FAST PACED ENVIRONMENT
- POSITIVE ATTITTUDE
- PROBLEM SOLVING
Certification
- CISCO exam-IN PROGRESS
- SERVE SAFE INTERNATIONAL FOOD HANDLE CERTIFICATE
Timeline
Supervisor
Tim Hortons
09.2022 - Current
Supervisor, Assistant Manager
Tim Hortons
08.2022 - 08.2023
Computer Systems Technician-Networking -
St. Clair College
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