Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PARNEET KAUR

Calmar,AB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Rogers
Brampton, ON
01.2022 - 03.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

IELTS Trainer

Oxford Overseas
India
08.2021 - 08.2022
  • Increased IELTS score averages by implementing personalized study plans and engaging learning techniques.
  • Improved student confidence in English language abilities through consistent feedback and encouragement.
  • Developed comprehensive lesson plans incorporating listening, speaking, reading, and writing skills to ensure balanced IELTS preparation.
  • Enhanced student understanding of complex IELTS topics by utilizing real-world examples and interactive activities.

Education

Diploma - Business

Niagara College,
Toronto, ON
08.2024

Skills

  • Scheduling
  • Information Security
  • Data Entry
  • Data Collection
  • Product Knowledge
  • Brand representation
  • Account updating
  • Critical Thinking
  • Prioritization
  • Project management abilities
  • Customer Relationship Management (CRM)
  • Delivery Scheduling
  • Follow-up skills
  • Document Control

Languages

English
Professional Working

Timeline

Customer Service Representative

Rogers
01.2022 - 03.2024

IELTS Trainer

Oxford Overseas
08.2021 - 08.2022

Diploma - Business

Niagara College,
PARNEET KAUR