Parneet Kaur
Brampton,ON
Summary
. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
L'AGENCE SERVICES SANTE – HUMAKARE
04.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Call Center Agent
MIRATEL
05.2023 - 04.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Cashier
Walmart
11.2022 - 12.2023
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Demonstrated versatility by cross-training in various departments throughout store when required.
- Redeemed coupons to discount purchases.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Performed cash, card and check transactions to complete customer purchases.
Accountant Intern
KSPN ASSOCIATES
01.2020 - 05.2022
- Followed journals and prepared ledger accounts for various small business firms
- Performed legal research and drafted 70+ firms documents and letters
- Worked with chartered accountants and went through taxation process of firm as well.
- Reviewed and paid vendor invoices monthly.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Completed balance sheet reconciliations and profit and loss statements with high accuracy.
Education
GLOBAL BUSINESS MANAGEMENT - Business And Organizational Administration
GEORGIAN ILAC TORONTO
Toronto, ON04.2024
Bachelor of Commerce - BUSINESS AND ACCOUNTING
PUNJABI UNIVERSITY
PATIALA, INDIA05.2020
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
- Call Center Operations
- Payment Processing
- Typing Speed
- Documentation And Reporting
- Answering questions
- Resolving issues
- Account Maintenance
- Training and mentoring
- MS Word, Excel, Powerpoint,Data Entry
References Available
True
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Canadian Security Guard License
- Certified - CPR & FIRST-AID
Timeline
Call Center Agent
MIRATEL
05.2023 - 04.2024
Team Leader
L'AGENCE SERVICES SANTE – HUMAKARE
04.2023 - Current
Customer Service Cashier
Walmart
11.2022 - 12.2023
Accountant Intern
KSPN ASSOCIATES
01.2020 - 05.2022
GLOBAL BUSINESS MANAGEMENT - Business And Organizational Administration
GEORGIAN ILAC TORONTO
Bachelor of Commerce - BUSINESS AND ACCOUNTING
PUNJABI UNIVERSITY
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