PARNEET KAUR
Saint-Laurent,QC
Summary
Results-oriented business leader with more thaN 2 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
2
2
years of professional experience
Work History
Supervisor of Factory Operations
FONTAINE SANTE
03.2022 - Current
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Collaborated with senior management on long-term strategic planning initiatives aimed at bolstering company growth and profitability.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Coordinated project workflows for departments.
- Built relationships with customers and managed accounts to drive revenue and profit.
Call Center Representative
ALORICA
11.2022 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
BUSINESS ADMINISTRATION IN MARKETING AND SALES - Business Administration
HERZING COLLEGE OF CANADA
Montreal, QC08.2023
Skills
- Performance monitoring
- Interpreting Job Specifications
- Business process re-engineering
- Data Analytics
- Training and mentoring
- Computer Skills
- Decision-Making
- Production Planning
- Customer Service
- Problem-Solving
Languages
English
Professional Working
Timeline
Call Center Representative
ALORICA
11.2022 - 03.2023
Supervisor of Factory Operations
FONTAINE SANTE
03.2022 - Current
BUSINESS ADMINISTRATION IN MARKETING AND SALES - Business Administration
HERZING COLLEGE OF CANADA
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