Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PARNEET BRAR

Brampton,Canada

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

11
11
years of professional experience

Work History

Customer Relations Associate

HGS Canada
Brampton, Canada
02.2022 - 02.2025
  • Established and enriched partnerships with new and existing clients to accelerate progress and boost business success.
  • Assisted large volume of customers daily with positive attitude and commitment to customer satisfaction.
  • Complied with company policies and scripts to consistently meet call-time and quality standards.
  • Attained high satisfaction rating through proactive one-call resolutions of customer inquiries.
  • Clarified payment options and outlined pricing, receipt, and billing details to customers.
  • Informed customers about current promotions, upgrades, and new offerings available under existing plan.
  • Analyzed issues by identifying similar past problems and proposed optimal solutions.
  • Executed clerical tasks involving document filing, faxing, and customer database creation.

Supervisor

Mahadev Services
Sri Ganganagar, India
03.2020 - 12.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Supervisor

Sahiba inc.
North York, Canada
04.2017 - 06.2019
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings.
  • Completed daily paperwork and computer entry of sales data as established by management.

Sales Associate

Sahiba Inc.
North York, Canada
08.2014 - 04.2016
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Education

BBA - Business Management

Humber College
Toronto, ON
12.2015

Skills

  • Technical skills
  • Budgeting and Resource Management
  • Troubleshooting and diagnostics
  • Tracking and assessments
  • Coaching and motivation
  • Strategic development
  • Conflict resolution
  • Productivity enhancement
  • Point of sale (POS) operation
  • Operational efficiency

Accomplishments

  • Recognized as Employee of the month for outstanding performance and team contributions as an advisor.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Representative to Supervisor.
  • Recognized as Employee of the Month & Top Producer 14 times for outstanding performance and team contributions as a CSR.

Timeline

Customer Relations Associate

HGS Canada
02.2022 - 02.2025

Supervisor

Mahadev Services
03.2020 - 12.2021

Supervisor

Sahiba inc.
04.2017 - 06.2019

Sales Associate

Sahiba Inc.
08.2014 - 04.2016

BBA - Business Management

Humber College

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