Parneet Batish
Etobicoke,Canada
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Punctual Driver with unprecedented talents in truck operations, loading and unloading and route coordination. Experience in operating and driving various trucks to transport goods and materials. Committed to ensuring delivery within specified timeframes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
AZ/DZ Driver
Marks Supply Inc.
06.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
AZ Driver
RS Carrier
06.2022 - 06.2023
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Worked directly with customers to assess damage and incompleteness of orders.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
AZ/DZ Driver
UNFI
12.2021 - 05.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Checked in with dispatch service and updated with current location.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
DZ Driver
Desco Plumbing And Heating Inc.
06.2019 - 11.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Served customers and followed outlined steps of service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
Education
Post Graduate Diploma - Supply Chain Management
St. Lawrence College
Kingston, ON04.2018
Post Graduate Diploma - Construction Management
Lambton College of Applied Arts And Technology
Sarnia, ON08.2017
Master's of Technology - Geotechnical Engineering
GNDEC College of Engineering
India10.2016
Skills
- City and Non-City Driving
- Route Management
- Customer Service
- Vehicle Inspection
- Route Logs
- Driving and Transportation
- Driver Communications
- Driver Coordination
- Responsible Driver
- Driver Direction
- Driver Signaling
- Safe Driver
- Licensed Driver
Certification
- Certified Supervisor Health and Safety Awareness, Government of Ontario.
- Certified Worker Health and Safety Awareness, Government of Ontario.
- MELT Certification - AZ License.
Timeline
AZ/DZ Driver
Marks Supply Inc.
06.2023 - Current
AZ Driver
RS Carrier
06.2022 - 06.2023
AZ/DZ Driver
UNFI
12.2021 - 05.2022
DZ Driver
Desco Plumbing And Heating Inc.
06.2019 - 11.2021
Post Graduate Diploma - Supply Chain Management
St. Lawrence College
Post Graduate Diploma - Construction Management
Lambton College of Applied Arts And Technology
Master's of Technology - Geotechnical Engineering
GNDEC College of Engineering
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