Parmjeet Dhillon
Fort St. John,Canada
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Assistant Teacher
Wiggles
Fort St. John, British Columbia
06.2021 - 05.2025
- Encouraged independence among the kids by allowing them to make decisions on their own within limits set by adults.
- Supported parents by providing information about their child's growth, nutrition requirements.
- Read stories aloud to the kids both individually and collectively during story time sessions.
- Maintained a safe environment for all children under care by adhering to safety regulations.
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Promoted healthy lifestyle habits like exercising regularly, eating nutritious food amongst the kids.
- Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.
- Participated in team meetings to discuss progress of each child's development and plan future goals for them.
- Facilitated group discussions among the kids regarding various topics such as sharing experiences.
- Provided guidance and support when required for special needs children enrolled in program.
- Supervised playground activities ensuring adherence to safety rules and regulations are followed at all times.
- Built program plans for youth of varying ages to support growth and development.
- Established direct lines of communication with parents, notifying of concerning behavior or health issues.
Customer Service Representative
Safeway
Fort St. John, British Columbia
10.2019 - 01.2021
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Coordinated with other departments regarding resources needed for specific projects.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Performed data entry into computer systems for tracking purposes.
- Maintained accurate records of all tasks completed by the team.
- Maintained positive working relationship with fellow staff and management.
- Provided HR administrative assistance to management team.
- Stocked inventory and ordered office and kitchen supplies.
- Participated in credit and collections activities.
- Monitored office services mailbox for business support needs and requests.
- Encouraged and improved cross-department internal communication.
Education
MBA - Human Resources Management
SFU
Surrey, BC 05.2025 - 08.2025
Early Childhood Care and Education
Stratford Career Institute
05.2023 - 08.2024
Rose Marry School
Punjab, IndiaSkills
- Team collaboration
- Ability to type 25 WPM
- Data entry
- Physical ability to carry out the duties of the position
- Ability to plan, organize and prioritize
- Ability to operate scheduling and database software in a windows environment
- Ability to work independently and in cooperation with others
- Human resources management
- Customer service
- Scheduling coordination
- Electronic health records
- Medical terminology proficiency
- Scheduling procedures
- Project coordination
- Communication skills
- Organizer
Organize
References
References available upon request.
Timeline
MBA - Human Resources Management
SFU
05.2025 - 08.2025
Early Childhood Care and Education
Stratford Career Institute
05.2023 - 08.2024
Assistant Teacher
Wiggles
06.2021 - 05.2025
Customer Service Representative
Safeway
10.2019 - 01.2021
Rose Marry School