Aspiring to leverage my seven years of extensive customer service experience along with my recently completed IFIC certification to excel as a dedicated Customer Service Representative in the banking sector. Eager to contribute adept problem-solving skills, transactional proficiency, and a commitment to delivering top-notch service to valued clients
Overview
7
7
years of professional experience
1
1
Certification
Work History
Forklift Operator
SCI LOGISTICS
Mississauga, ON
10.2021 - 04.2022
Proficient in machine operations, specializing in distribution, shipping, and dock staging.
Collaborated effectively with team members to ensure smooth operations and efficient inventory control.
Demonstrated strong leadership in managing daily operations, prioritizing tasks, and optimizing inventory management processes.
Actively contributed to the team by consistently working diligently and efficiently to meet objectives.
Played a pivotal role in coordinating tasks, managing inventory, and maintaining operational efficiency through proactive involvement and teamwork.
Assistant Store Manager
Rabba Fine Foods
Mississauga, ON
11.2018 - 09.2021
Directed daily operations encompassing procurement, inventory management, merchandising, and product allocation to ensure seamless functioning of the store.
Employed vigilant attention to detail to proactively identify and rectify operational gaps, thereby minimizing store losses.
Upheld meticulous accounting standards by supervising the accurate documentation of sales, purchases, and requisitions, ensuring comprehensive financial records.
Fostered customer relationships through regular interactions, addressing their inquiries, and soliciting feedback to enhance operational efficiencies.
Provided oversight for key operational facets such as inventory control, display presentation, and procurement procedures, ensuring adherence to organizational standards.
Bartender
Embassy Grand
Brampton, ON
04.2017 - 10.2023
Oversaw the bar area, handling cocktail creation and menu development, inventory management, regulatory compliance, and fostering positive customer interactions.
Enforced age verification procedures by diligently checking customer identifications to comply with alcohol purchasing regulations.
Demonstrated exceptional multitasking abilities to effectively address customer needs, support business operations, and assist servers, minimizing errors and delays.
Maintained meticulous inventory records of bar supplies and optimized workspace organization to sustain smooth workflow efficiency.
Warehouse Worker
Danial's Distribution Inc
Mississauga, ON
05.2023 - Current
Education
Post-Secondary Diploma - Hospitality Management
Humber College Institute of Technology & Advanced Learning Toronto
01.2018
Skills
Shipping operations
Material handling
Basic math aptitude
Warehouse Management
Physically fit and agile
RF scanner
Manufacturing and warehouse procedures
BOL knowledge
Staging and sorting
Freight operations
Certification
Investment Funds In Canada (IFIC)
Tourism Ambassador Certification
Smart Serve Certification
Food Safety Certification
OTEC- Customer Service Skills Certification
WSET Level 1 Award in Wines
Prud'homme Beer Certification
Timeline
Warehouse Worker
Danial's Distribution Inc
05.2023 - Current
Forklift Operator
SCI LOGISTICS
10.2021 - 04.2022
Assistant Store Manager
Rabba Fine Foods
11.2018 - 09.2021
Bartender
Embassy Grand
04.2017 - 10.2023
Post-Secondary Diploma - Hospitality Management
Humber College Institute of Technology & Advanced Learning Toronto
Investment Funds In Canada (IFIC)
Tourism Ambassador Certification
Smart Serve Certification
Food Safety Certification
OTEC- Customer Service Skills Certification
WSET Level 1 Award in Wines
Prud'homme Beer Certification
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