Parminderpal Kaur
Brampton,ON
Summary
Experienced Customer Service Advisor bringing 6+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Royal Legacy Marketing
07.2022 - Current
- Conduct market research to identify potential clients and industry trends
- Collaborate with marketing and creative teams to gather relevant information for proposals and pitches
- Prepare reports and analyze data to assist sales team in making informed decisions
- Coordinate client meetings and follow-ups, maintaining positive and professional relationship
- Recruit, hire, train, and schedule staff to ensure adequate coverage and skilled workforce
- Handle correspondence, including emails and phone calls, and redirect inquiries to appropriate team members.
Security Supervisor (Part-time)
Supervisor at Walmart Logistics deployed by Allied Universal
07.2022 - Current
- Complied with company policies, objectives, and communication goals
- Coordinated employee schedules according to shift changes and availability
- Provided ongoing training to address staff needs
- Identified and corrected performance and personnel issues to reduce impact on business operations
- Interviewed applicants, recommended individuals for hiring and evaluating staff performance.
Customer Service Representative
Teleperformance Canada
02.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Vodafone
02.2018 - 12.2020
- Provide Vodafone customers with all required information related to company products and services with delighting them with a superior customer service
- Give customers information about products and services, take orders, and process returns
- Sell products and place customer orders in computer system
- Identify and escalate issues to supervisors.
Sales Representative
AT & T
03.2017 - 01.2018
- Conducting sales presentations to showcase AT&T products and services, emphasizing their benefits and features
- Employing consultative selling approach to guide customers through decision-making process and recommend suitable products and services
- Meet or exceed established store and individual sales and performance goals daily.
- Expanded customer base through cold calling, networking, and relationship building.
Education
License Certificate - Canadian Investment Funds Course (CIFC)
IFSE Institute
Toronto, ON03.2024
College diploma - Advanced Leadership
AHMI Academy
AustraliaCertificate 4 - Disability and Aged Care
AHMI Academy
AustraliaCollege diploma - Cosmetology
99 Academy
IndiaSkills
- Customer service
- Presentation skills
- MS Office
- Problem-Solving
- Account Management
- Complaint Handling
- Building rapport
- Escalation management
- Sales proficiency
- Live chat support
- Quality Assurance
- Paperwork Processing
- Report Generation
- Call Management
- Complaint resolution
- Conflict Mediation
- Inter-department collaboration
Certification
- Aged care
- Disability
- First Aid, CPR
- Ontario Security Guard license
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Advisor
Royal Legacy Marketing
07.2022 - Current
Security Supervisor (Part-time)
Supervisor at Walmart Logistics deployed by Allied Universal
07.2022 - Current
Customer Service Representative
Teleperformance Canada
02.2021 - 06.2022
Customer Service Representative
Vodafone
02.2018 - 12.2020
Sales Representative
AT & T
03.2017 - 01.2018
License Certificate - Canadian Investment Funds Course (CIFC)
IFSE Institute
College diploma - Advanced Leadership
AHMI Academy
Certificate 4 - Disability and Aged Care
AHMI Academy
College diploma - Cosmetology
99 Academy
- Aged care
- Disability
- First Aid, CPR
- Ontario Security Guard license
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