PARMINDER KAUR Linkedin.com/in/parminderkaur2030
Sydney,Nova Scotia
Summary
A focused professional with more than 8 years of experience in corporate Sector (Banking and International Education). Possesses excellent interpersonal, communication and organizational skills with proven abilities in Customer and Peer Relationship Management, Customer Service, Administrative Operations, Business Development, Counselling & Development.
Overview
10
10
years of professional experience
Work History
Peer Mentor and Proctor
Jennifer Keeping Centre, CBU
08.2023 - Current
- Provide academic support to CBU inclusive students inside and outside of the classroom
- Helping them in their studies, involving with social and communication skills along with emotional support
- ensure compliance with institutional testing policies and procedures.
- document and report any incidents of academic dishonesty.
Counsellor Australia
IDP Education India Pvt. Ltd.
01.2022 - 03.2023
- Processing and filing Visa Application to Australia Immigration for student visa
- Counselling of walk-in students along with new generation of walk in through online leads and reference
- Made Applications for students for respective universities with their best interested courses
Deputy Manager (Customer Service Officer)
Axis Bank Pvt. Ltd.
02.2020 - 02.2021
- Handling all Legal Cases and Deceased Cases of branch along with daily Operational Activities (Authorization of Cash and Non-Cash Entries)
- Processing Account opening Application and Customer Service i.e., Requests and Complaints
- Generate Business for the Bank through Customer Service by selling Loan, Accounts and Insurance
Assistant Manager (Associate Service Delivery Manager)
IndusInd Bank Ltd.
09.2017 - 02.2020
- Processed all financial transactions (NEFT, RTGS, Fund Transfer) along with Customer Service i.e., Requests and Complaints
- Generate Business for the Bank through Customer Service by selling Loan, insurance and cards.
Administrative Manager
IBS Pvt. Ltd.
05.2015 - 09.2017
- Overseeing all Administrative Functions, Basic HR duties such as attendance, salaries of employees and weekly schedule of classes
- Preparing Job description, post openings and recruitment activities and Liaising with the Head Office
- Preparing and maintaining daily and monthly reports of organization
- Assist in Cash Handling & Bank Matters and Maintaining Social Media Activities with regular updates and events held by the organization
Education
Post -Baccalaureate Diploma - Business Management
Cape Breton University
Sydney, Nova Scotia04-2025
Bachelor of Technology - Electronics and Communication Engineering
Punjab Technical University
India06.2013
Diploma - Electronics and Communication Engineering
Punjab State Board of Technical Education
India06.2010
Skills
- Analytical Problem Solving
- Customer service
- Responsive to New Challenges
- Documentation and reporting
- Account management
- Database management
- Office management
- Human resources support
- Portfolio management
- Banking software proficiency
- Sales proficiency
- Self-directed mindset
Timeline
Peer Mentor and Proctor
Jennifer Keeping Centre, CBU
08.2023 - Current
Counsellor Australia
IDP Education India Pvt. Ltd.
01.2022 - 03.2023
Deputy Manager (Customer Service Officer)
Axis Bank Pvt. Ltd.
02.2020 - 02.2021
Assistant Manager (Associate Service Delivery Manager)
IndusInd Bank Ltd.
09.2017 - 02.2020
Administrative Manager
IBS Pvt. Ltd.
05.2015 - 09.2017
Post -Baccalaureate Diploma - Business Management
Cape Breton University
Bachelor of Technology - Electronics and Communication Engineering
Punjab Technical University
Diploma - Electronics and Communication Engineering
Punjab State Board of Technical Education
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