Parminder Singh
Milton,ON
Summary
Proven track record in enhancing customer experiences and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Dominos's Pizza
04.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Concierge
The Forest Hill Group
01.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Bank Associate
HDFC Bank
12.2016 - 01.2018
- Upheld strict confidentiality standards while handling sensitive customer information during everyday transactions.
- Increased cross-selling success with comprehensive knowledge of bank products and services.
- Resolved customer complaints efficiently, maintaining professionalism and empathy throughout the process.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Post-Baccaleurate Diploma - Business Administration
Thompson River University
Kamloops, BC04.2020
Bachelor of Arts -
Panjab University
Chandigarh, India04.2016
Skills
- Customer Service
- Flexible and Adaptable
- Strong Work Ethics
- Effective problem solving
- Tech-Savvy
- Excellent Written & Verbal Skills
- Detail- oriented
- Team Player
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Concierge
The Forest Hill Group
01.2024 - Current
Restaurant Manager
Dominos's Pizza
04.2021 - Current
Bank Associate
HDFC Bank
12.2016 - 01.2018
Post-Baccaleurate Diploma - Business Administration
Thompson River University
Bachelor of Arts -
Panjab University