Harsimranjot Singh Mavi
Langley,BC
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
2
2
years of professional experience
Work History
Server Shift Leader
Dead Frog Brewery
04.2023 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Milestones Grill And Bar
09.2021 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Arts - Business Administration
Douglas College
New Westminster, BC12.2024
Skills
- Preparing Guest Salads
- Preventive Maintenance
- Staff Schedule Administration
- Customer Needs Assessments
- Dining Room Management
- Operational Efficiency
- Restaurant Operation
- Phone Inquiries
Languages
English
Full Professional
Timeline
Server Shift Leader
Dead Frog Brewery
04.2023 - Current
Server
Milestones Grill And Bar
09.2021 - 04.2023
Associate of Arts - Business Administration
Douglas College
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