Summary
Overview
Work History
Education
Skills
Timeline
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Parminder Singh

Brampton,ON

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

5
5
years of professional experience

Work History

IT Support Specialist

Focus LTD
10.2019 - 04.2021
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Delivered onsite technical support for employees.
  • Answered questions and provided information to customers about new software or hardware.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Managed high levels of call flow and responded to technical support needs.

Technical Support Specialist

Integrate Sales/Tech Solutions
04.2017 - 09.2019
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel.
  • Resolved technical support inquiries per day.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted with updating technical support best practices for use by team.
  • Managed high levels of call flow and responded to technical support needs.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Identified potential sales and cross-selling opportunities and informed supervisor.

IT Services Support Specialist

Sellutions Ltd
11.2015 - 04.2017
  • Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
  • Prospected new customers to generate sales leads and increased revenue from existing clients.
  • Promoted company products and services by attending trade shows and industry conferences.
  • Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
  • Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement solutions.
  • Researched product and issue resolution tactics to address customer concerns.
  • Assisted with updating technical support best practices for use by team.
  • Installed, configured and maintained computer systems and network connections.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Assisted in development of system security protocols.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.

Education

Diploma in Information Technology And Server - Information Technology And Network Management

Queens Academic Groups
Auckland , New Zealand
02.2015

Diploma In Computing - Information And Computer Systems

Newzealand School of Education
Auckland, New Zealand
02.2014

Skills

  • Friendly and Patient
  • Creative Issue Resolution
  • LAN and WAN Assessment
  • Microsoft Operating System
  • Technical Support and Assistance
  • Desk Support
  • Remote IT Implementation
  • Remote Support
  • User Experience
  • Helpdesk Call Support
  • Printers and Peripherals
  • Network Infrastructure Support
  • Computer Operating Systems
  • Customer Communication and Empathy
  • Operating System Management
  • Organizational Skills
  • Workforce Planning
  • Employee Computer Support
  • Data Connectivity
  • Wireless Area Networking
  • Tablets Support
  • Issue and Resolution Tracking
  • File Management Software
  • Service Desk Team Management
  • Support End-Users
  • Remote Access Software
  • Distribution Support
  • Troubleshooting Network Issues
  • Resolve Technical Problems
  • Backup and Recovery
  • TCP/IP

Timeline

IT Support Specialist

Focus LTD
10.2019 - 04.2021

Technical Support Specialist

Integrate Sales/Tech Solutions
04.2017 - 09.2019

IT Services Support Specialist

Sellutions Ltd
11.2015 - 04.2017

Diploma in Information Technology And Server - Information Technology And Network Management

Queens Academic Groups

Diploma In Computing - Information And Computer Systems

Newzealand School of Education

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Parminder Singh