Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Tejwinder Singh

Delhi,India

Summary

Accomplished Team Leader with a proven track record at Sierra Pvt Ltd, adept in mentoring and coaching with a keen focus on enhancing customer satisfaction. Expert in complaint resolution and deadline management, I significantly improved operational efficiencies. My approach combines strong client communication skills with strategic improvements, aligning with employer's goals.

Overview

14
14
years of professional experience

Work History

Team Leader

Sierra Pvt Ltd
02.2017 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.

Customer Service Associate

Convergys
05.2011 - 06.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Delhi University
Delhi, IN
06-2002

Skills

  • Mentoring
  • Coaching
  • Complaint resolution
  • Deadline management
  • Client communication

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Team Leader

Sierra Pvt Ltd
02.2017 - Current

Customer Service Associate

Convergys
05.2011 - 06.2014

High School Diploma -

Delhi University

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Tejwinder Singh