Parminder Paneser
Etobicoke
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Quality Control Inspector
Prism Powder Coatings
11.2023 - Current
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Supported lean manufacturing initiatives through consistent monitoring of waste reduction measures during routine inspections.
- Inspected incoming and outgoing materials for accuracy and quality.
Administrative Assistant
Synergy Partners
04.2023 - 10.2023
- Record staff and board meeting minutes, compile, distribute and file accordingly
- Prepare specialized reports, inventory reports, tax receipt reconciliation as well as specialized documentation for the financial administrator
- Purchase and maintain office supplies, as well as coordinate repairs
- Cover reception as needed answering incoming communications via telephone, email and in person inquiries from clients, donors, and community partners
- Track incoming and outgoing inventory and reconcile discrepancies
- Maintain, track, and update databases for clients, donors, and volunteers.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
General Office Clerk
Parkinson Canada
11.2022 - 03.2023
- Administrative support for the Executive Director and support senior leadership.
- Collect data from many departments including warehouse, fundraising, client services, and finance; and interact with many stakeholders including aiding clients, assisting donors, supporting management, staff, and board members.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Prepare specialized reports, inventory reports, tax receipt reconciliation as well as specialized documentation for the financial administrator.
- Purchase and maintain office supplies, as well as coordinate repairs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain, track, and update databases for clients, donors, and volunteers
- Prepare payroll biweekly, and process payroll as needed in the financial administrator's absence
- Assist with the administration, coordination, and execution of client services programs.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported daily operations with tasks such as data entry, photocopying, scanning, and faxing.
- Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.
- Assisted in the preparation of reports and presentations, ensuring accuracy and professional presentation.
- Improved customer satisfaction by addressing inquiries professionally and efficiently.
- Coordinated appointments and maintained up-to-date calendars for management personnel.
- Contributed to team collaboration by participating in staff meetings and assisting with various projects as needed.
- Managed incoming mail, ensuring proper distribution to relevant departments or personnel.
Sales Representative
Shaw Communications
10.2021 - 10.2022
- Welcoming and Greeting customer on arrival
- Providing direct assistance to customers Attending to the customers unique shopping needs, promoting current sales, processing sales, handling customer complaints
- Received shipments, organizing and replenishing stock, informing customer about product details like specifications, cost and operations
- Organize and secure paper works of daily sales and follow company policies and procedures, ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
- Develop and maintain positive working relationships with others and help team to reach monthly targets and perform other jobs as requested by superiors.
Food Service Supervisor
Subway
06.2017 - 09.2021
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Purchased food and supplies according to department needs.
Receptionist and Administrative Assistant
M&M Employment Agency
04.2016 - 05.2017
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations
- Brought in well-qualified, multifaced job candidates to fill open positions
- Contacted job applicants to inform them of application status
- Reviewed referral candidates and contacted qualified individuals to request applications
- Planned and executed recruitment events to bring in area candidates
- Prepare bank deposits
- Answering incoming communications via telephone, email and in person inquiries from clients
- Maintain, track, and update databases for clients
- Working with programs such as Quickbooks and Microsoft 365.
Customer Care Representative
Transcom
01.2013 - 03.2016
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Human Resources and Payroll Co-Ordinates -
Reeves College
Calgary, AB09.2022
Pre Health-Science -
George Brown College
Toronto, ON12.2016
Skills
- Customer Service-Oriented
- Information Security
- Calendar Management
- Expense Reporting
- Quality Assurance
- Clerical Support
References
Reference upon request
Timeline
Quality Control Inspector
Prism Powder Coatings
11.2023 - Current
Administrative Assistant
Synergy Partners
04.2023 - 10.2023
General Office Clerk
Parkinson Canada
11.2022 - 03.2023
Sales Representative
Shaw Communications
10.2021 - 10.2022
Food Service Supervisor
Subway
06.2017 - 09.2021
Receptionist and Administrative Assistant
M&M Employment Agency
04.2016 - 05.2017
Customer Care Representative
Transcom
01.2013 - 03.2016
Human Resources and Payroll Co-Ordinates -
Reeves College
Pre Health-Science -
George Brown College
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