Parminder Kumar
Brampton,ON
Summary
Experienced in optimizing restaurant operations for efficiency and customer satisfaction. Proven track record in strategic planning and achieving revenue targets. Aiming to contribute dynamic skills to enhance overall restaurant performance.
Overview
7
7
years of professional experience
Work History
Gate Clerk/Wheel Loader Operator/Container Handler
Seatainers Termials
Vaughan, ON
10.2023 - Current
- Maintained a 99% accuracy rate in recording and validating container details, ensuring seamless documentation for entry and exit processes.
- Maintained a customer satisfaction rate of 95%, addressing inquiries promptly and providing detailed information on container status, fees, and transactions.
- esolved documentation discrepancies and issues within a timeframe of 24 hours, contributing to a 90% reduction in delays and disruptions in container movements.
- Coordinated with truck drivers for timely cargo loading and unloading.
- Processed gate entries for incoming and outgoing shipments efficiently.
Administrative Assistant
Biosortia Pharmaceuticals
Chandigarh, Punjab
11.2018 - 10.2020
- Acted as a key point of contact for clients, providing exceptional customer service and ensuring a positive client experience.
- Managed client inquiries, concerns, and requests promptly and professionally, resulting in a 20% increase in client satisfaction.
- Prepared and distributed client correspondence, such as emails, letters, and reports, with a high level of accuracy and attention to detail.
- Managed client databases and CRM systems, maintaining accurate and up-to-date client records and tracking interactions and engagements.
Education
Project Management -
Algoma University
Brampton, ON04-2025
MBA - Marketing Management
RIMT University
Sirhind, Mandi Gobindgarh, Punjab, India06-2022
Skills
- Client engagement and relationship management
- Inventory Management
- Technologically adept, embracing digital tools and platforms
- Teamwork and collaboration
- Cash Handling and Transaction Accuracy
- Food Handling Certificate
Accomplishments
- Received consistent positive feedback from customers, maintaining a 100% customer satisfaction rating.
- Recognized for exceptional reliability, with a perfect attendance record over 4 years.
- Promoted from Customer service representative to Senior assistant manager, in less than 2-months.
Timeline
Gate Clerk/Wheel Loader Operator/Container Handler
Seatainers Termials
10.2023 - Current
Administrative Assistant
Biosortia Pharmaceuticals
11.2018 - 10.2020
Project Management -
Algoma University
MBA - Marketing Management
RIMT University