Experienced in optimizing restaurant operations for efficiency and customer satisfaction. Proven track record in strategic planning and achieving revenue targets. Aiming to contribute dynamic skills to enhance overall restaurant performance.
Maintained a 99% accuracy rate in recording and validating container details, ensuring seamless documentation for entry and exit processes.
Maintained a customer satisfaction rate of 95%, addressing inquiries promptly and providing detailed information on container status, fees, and transactions.
esolved documentation discrepancies and issues within a timeframe of 24 hours, contributing to a 90% reduction in delays and disruptions in container movements.
Coordinated with truck drivers for timely cargo loading and unloading.
Processed gate entries for incoming and outgoing shipments efficiently.
Administrative Assistant
Biosortia Pharmaceuticals
Chandigarh, Punjab
11.2018 - 10.2020
Acted as a key point of contact for clients, providing exceptional customer service and ensuring a positive client experience.
Managed client inquiries, concerns, and requests promptly and professionally, resulting in a 20% increase in client satisfaction.
Prepared and distributed client correspondence, such as emails, letters, and reports, with a high level of accuracy and attention to detail.
Managed client databases and CRM systems, maintaining accurate and up-to-date client records and tracking interactions and engagements.
Education
Project Management -
Algoma University
Brampton, ON
04-2025
MBA - Marketing Management
RIMT University
Sirhind, Mandi Gobindgarh, Punjab, India
06-2022
Skills
Client engagement and relationship management
Inventory Management
Technologically adept, embracing digital tools and platforms
Teamwork and collaboration
Cash Handling and Transaction Accuracy
Food Handling Certificate
Accomplishments
Received consistent positive feedback from customers, maintaining a 100% customer satisfaction rating.
Recognized for exceptional reliability, with a perfect attendance record over 4 years.
Promoted from Customer service representative to Senior assistant manager, in less than 2-months.
Wheel Loader Operator/Forklift Operator/Laborer at Rwenzori Engineering Works LimitedWheel Loader Operator/Forklift Operator/Laborer at Rwenzori Engineering Works Limited