Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Parminder Kumar

Brampton,ON

Summary

Experienced in optimizing restaurant operations for efficiency and customer satisfaction. Proven track record in strategic planning and achieving revenue targets. Aiming to contribute dynamic skills to enhance overall restaurant performance.

Overview

7
7
years of professional experience

Work History

Gate Clerk/Wheel Loader Operator/Container Handler

Seatainers Termials
Vaughan, ON
10.2023 - Current
  • Maintained a 99% accuracy rate in recording and validating container details, ensuring seamless documentation for entry and exit processes.
  • Maintained a customer satisfaction rate of 95%, addressing inquiries promptly and providing detailed information on container status, fees, and transactions.
  • esolved documentation discrepancies and issues within a timeframe of 24 hours, contributing to a 90% reduction in delays and disruptions in container movements.
  • Coordinated with truck drivers for timely cargo loading and unloading.
  • Processed gate entries for incoming and outgoing shipments efficiently.

Administrative Assistant

Biosortia Pharmaceuticals
Chandigarh, Punjab
11.2018 - 10.2020
  • Acted as a key point of contact for clients, providing exceptional customer service and ensuring a positive client experience.
  • Managed client inquiries, concerns, and requests promptly and professionally, resulting in a 20% increase in client satisfaction.
  • Prepared and distributed client correspondence, such as emails, letters, and reports, with a high level of accuracy and attention to detail.
  • Managed client databases and CRM systems, maintaining accurate and up-to-date client records and tracking interactions and engagements.

Education

Project Management -

Algoma University
Brampton, ON
04-2025

MBA - Marketing Management

RIMT University
Sirhind, Mandi Gobindgarh, Punjab, India
06-2022

Skills

  • Client engagement and relationship management
  • Inventory Management
  • Technologically adept, embracing digital tools and platforms
  • Teamwork and collaboration
  • Cash Handling and Transaction Accuracy
  • Food Handling Certificate

Accomplishments

  • Received consistent positive feedback from customers, maintaining a 100% customer satisfaction rating.
  • Recognized for exceptional reliability, with a perfect attendance record over 4 years.
  • Promoted from Customer service representative to Senior assistant manager, in less than 2-months.

Timeline

Gate Clerk/Wheel Loader Operator/Container Handler

Seatainers Termials
10.2023 - Current

Administrative Assistant

Biosortia Pharmaceuticals
11.2018 - 10.2020

Project Management -

Algoma University

MBA - Marketing Management

RIMT University
Parminder Kumar