Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Parminder kaur

Steinbach

Summary

Dynamic and results-driven professional with extensive experience in customer service and team coordination at Tim Hortons. Proven ability to enhance customer satisfaction and train staff effectively. Skilled in problem-solving and maintaining high standards of hospitality, consistently delivering quality service in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Tim Hortons
08.2021 - Current
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Customer Service Cashier

Esso
11.2024 - 03.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Shift Manager

Pizza Hut
07.2022 - 10.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Packer

Belvika Trade & Packaging
01.2020 - 07.2021
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Education

Associate of Science - social service worker- Gerontology

ST Clair College .
Mississauga, ON
04-2021

Skills

  • Customer service
  • Team coordination
  • Hospitality
  • Staff training
  • Team management

Certification

Basic life support ( Infant, child, Adult)

Timeline

Customer Service Cashier

Esso
11.2024 - 03.2025

Shift Manager

Pizza Hut
07.2022 - 10.2023

Restaurant Supervisor

Tim Hortons
08.2021 - Current

Packer

Belvika Trade & Packaging
01.2020 - 07.2021

Associate of Science - social service worker- Gerontology

ST Clair College .

Similar Profiles

CREATE PROFILE
Parminder kaur