Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Parminder Kaur

Brampton,,ON

Summary

Dynamic logistics coordinator with expertise in inventory management and problem-solving at Canadian Tire. Proven track record in enhancing operational efficiency and ensuring compliance. Exceptional interpersonal skills and proficiency in Microsoft Office Suite drive effective communication and customer satisfaction. Recognized for resolving complex issues and streamlining processes to improve service delivery.

Overview

6
6
years of professional experience

Work History

Logistics Coordinator

NLS
12.2022 - 12.2024

.Coordinating Shipments:This involves scheduling, tracking, and ensuring the timely and accurate delivery of goods.

.Inventory Management:Maintaining accurate records of inventory, including receiving, storing, and shipping goods.

.Order Processing:Handling the creation and processing of purchase orders, invoices, and other relevant documentation.

.Communication:Communicating with customers, vendors, and internal teams to address inquiries, resolve issues, and ensure smooth operations.

.Problem Solving:Addressing issues like lost or delayed shipments, managing new routes, and resolving customer complaints.

.Ensuring Compliance:Adhering to relevant regulations and industry standards

Front Desk Agent

Tim Hortons
10.2021 - 11.2022



.Greeting Visitors and Clients: Providing a welcoming and professional first impression.

.Managing Phone Calls: Answering, screening, and directing calls, taking messages, and ensuring efficient communication.

.Scheduling and Appointments: Managing calendars, booking meetings, and confirming appointments.

.Administrative Tasks: Filing, data entry, handling invoices, and other clerical duties as needed.

.Reception Area Maintenance: Keeping the reception area tidy, organized, and presentable.

.Mail and Package Management: Receiving, sorting, and distributing mail, and handling incoming/outgoing packages

Customer Service Representative Team Lead

Teleperformance
01.2019 - 06.2021

. Answering Inquiries: Providing information about products, services, and company policies.

. Resolving Complaints: Addressing customer concerns and finding solutions in a timely manner.

. Maintaining Records: Documenting customer interactions and feedback for tracking and analysis.

. Promoting Products/Services: Identifying and recommending suitable products or services to meet customer needs.

Education

International Business Management -

Naigara College
Toronto, ON
12.2021

Human Resources Management -

Canadore College At Stanford
Mississauga, ON
08.2021

Skills

    Ms excel

    Microsoft office suite

    Customer service- expert

    Problem solving

    Time management

    Interpersonal skills

    Software

Languages

English
Hindi
Punjabi

Timeline

Logistics Coordinator

NLS
12.2022 - 12.2024

Front Desk Agent

Tim Hortons
10.2021 - 11.2022

Customer Service Representative Team Lead

Teleperformance
01.2019 - 06.2021

International Business Management -

Naigara College

Human Resources Management -

Canadore College At Stanford
Parminder Kaur