Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Parminder Kaur

Thunder Bay

Summary

Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.

Overview

3
3
years of professional experience

Work History

Associate

Amazon
06.2023 - 12.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Customer Service Representative

Tim Hortons
06.2022 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Business -

St Lawrence
Scarborough
12.2023

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills

Languages

English
Full Professional
Hindi
Native or Bilingual
French
Elementary

Timeline

Associate

Amazon
06.2023 - 12.2024

Customer Service Representative

Tim Hortons
06.2022 - 05.2023

Business -

St Lawrence

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Parminder Kaur