Parminder Kaur
Summary
Dedicated Customer Service Representative with a track record of excellence at Pay2day Solutions, adept in data entry and conflict resolution. Excelled in resolving customer complaints, enhancing loyalty by 30%. Skilled in maintaining accurate records and handling escalated issues, demonstrating empathy and computer proficiency. Proven ability to improve customer satisfaction through effective communication and problem-solving.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Shell
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
Customer Service Representative
Pay2day Solutions
01.2024 - 03.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - ARTS
Alexander Collage
Burnaby, BC08-2025
Skills
- Data Entry
- Problem Resolution
- Customer Relations
- Computer Proficiency
- Call center experience
- Conflict Resolution
- Problem resolution
- Customer relations
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Shell
04.2024 - Current
Customer Service Representative
Pay2day Solutions
01.2024 - 03.2024
Associate of Arts - ARTS
Alexander Collage
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