Parminder Kaur
Brampton,ON
Summary
- Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations.
- Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
- Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes.
- Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling.
- Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
- Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support.
- Quality-focused and efficiency-driven leader. Diligent nursing professional with demonstrated success in emergency patient care.
- Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Yes Realty
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
RN, ICU
Kairon Hospital
09.2021 - 06.2023
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Managed patients recovering from medical or surgical procedures.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
RN, ICU
Fortis Hospital
08.2018 - 06.2021
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
RN
Kular Hospitals Pvt. Ltd.
04.2017 - 07.2018
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Maintained accurate records of residents' healthcare treatments and responses.
- Collected and documented vital signs to maintain current records of patients' conditions.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Established compassionate environment by providing psychological, emotional and spiritual support to patients and families.
- Modified patient health treatment plans by observing patient conditions and responses.
- Supported patients in completing activities of daily living such as dressing, grooming and shower assistance.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Managed care from admission to discharge.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
RN Floor Nurse
Rajwant Hospital
03.2016 - 03.2017
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
Education
Bachelor of Science - Nursing
Kular College of Nursing
Ludhiana, Punjab, India12.2015
Skills
- Patient Assessment
- COVID-19 Experience
- Worked as Latterly Team Leader and Nursing Staff
Medical Intensive Care Unit (MICU), COVID (ICU)
& General (ICU)
- Provide nursing care to critically ill/bedridden patient and COVID patients.
- Aid in all types of ICU Procedures Like CVC cannulation, CRRT, Intubation, Tracheostomy, Arterial line and Chest tube insertion, Urinary catheter insertion.
- Maintain all Patient Safety Protocols
- Handle patients on Ventilator proficiently.
- Handle all ICU equipment's (Cardiac Monitor/ Ventilator/ Syringe Pump/ Infusion Pump, Multi Para-Monitors etc.) Independently.
- Perform BLS situation efficiently.
- Administer High Risk Drugs.
- Followed all Infection Control Practices.
- Maintain (Management of Medication) MOM and Safe infusion Practices.
- Data Collection
- Paperwork Processing
- Medical Terminology Knowledge
- Critical Thinking
- Time Management
- Nursing Informatics
- Basic Life Support
Skills
- Patient Assessment
- COVID-19 Experience
- Worked as Latterly Team Leader and Nursing Staff
Medical Intensive Care Unit (MICU), COVID (ICU)
& General (ICU)
- Provide nursing care to critically ill/bedridden patient and COVID patients
- Aid in all types of ICU Procedures Like CVC cannulation, CRRT, Intubation, Tracheostomy, Arterial line and Chest tube insertion, Urinary catheter insertion
- Maintain all Patient Safety Protocols
- Handle patients on Ventilator proficiently
- Handle all ICU equipment's (Cardiac Monitor/ Ventilator/ Syringe Pump/ Infusion Pump, Multi Para-Monitors etc) Independently
- Perform BLS situation efficiently
- Administer High Risk Drugs
- Followed all Infection Control Practices
- Maintain (Management of Medication) MOM and Safe infusion Practices
- Data Collection
- Paperwork Processing
- Medical Terminology Knowledge
- Critical Thinking
- Time Management
- Nursing Informatics
- Basic Life Support
Certification
- Licensed Mid-Wife - December 2015
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Yes Realty
09.2023 - Current
RN, ICU
Kairon Hospital
09.2021 - 06.2023
RN, ICU
Fortis Hospital
08.2018 - 06.2021
RN
Kular Hospitals Pvt. Ltd.
04.2017 - 07.2018
RN Floor Nurse
Rajwant Hospital
03.2016 - 03.2017
Bachelor of Science - Nursing
Kular College of Nursing
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