Parminder Johal
Surrey
Summary
Friendly and dependable Customer Service Associate with hands-on experience in offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in the new role.
Overview
2
2
years of professional experience
Work History
Housewares Clerk
Real Canadian Superstore
11.2024 - Current
- Provided excellent customer service by assisting shoppers in locating home goods and answering product-related inquiries.
- Maintained clean, organized, and fully stocked home department shelves, including bedding, kitchenware, decor, and seasonal items.
- Performed regular inventory checks and supported restocking and merchandising activities according to store standards.
- Collaborated with team members and department supervisors to ensure smooth daily operations.
- Processed returns, exchanges, and price checks in a timely and professional manner.
- Adhered to all safety and company policies to ensure a secure and efficient work environment.
Specialty Team Member
Whole Food Market Cambie
02.2025 - 07.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to ensure efficient inventory management and product availability.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Monitored stock levels and coordinated restocking efforts to maintain optimal inventory flow.
- Participated in team meetings to share feedback and contribute ideas for process improvements.
Cashier
Tim Hortons
05.2023 - 09.2024
- Company Overview: Canada's leading quick-service restaurant chain, known for coffee, baked goods, and friendly service.
- Process over 150 customer transactions daily with speed, accuracy, and a welcoming attitude
- Greet customers warmly, take accurate orders, and handle payments using a POS system
- Accurately process customer orders and handle cash, debit, and credit card transactions using a POS system
- Restock supplies and maintain cleanliness of service and register areas in accordance with food safety and hygiene standards
Education
Diploma - Business Management
KPU University
04.2025
Skills
- Cash Handling & POS
- Teamwork
- Upselling & Sales
- Customer Service
- Time management
- Cleanliness & Safety
- Conflict Management
- Multitasking
- Effective Communication
- Accuracy
- Administrative support
LANGUAGES
English - Proficient
Hindi - Native
Timeline
Specialty Team Member
Whole Food Market Cambie
02.2025 - 07.2025
Housewares Clerk
Real Canadian Superstore
11.2024 - Current
Cashier
Tim Hortons
05.2023 - 09.2024
Diploma - Business Management
KPU University