Parmida Rezvani
Montreal,QC
Summary
With nearly 4 years of experience in waitressing and customer service, I have perfected the art of creating a warm and inviting atmosphere where guests feel truly cared for. The ability to build trust with customers is a key strength of mine. My strong social skills and keen intelligence drive my passion for hospitality. I thrive in fast-paced environments, maintaining high motivation and efficiency under pressure, and am dedicated to contributing to our business's success. For a firsthand glimpse of my service, please kindly search my name on Google Reviews of 'TEHRAN RESTAURANT MONTREAL'.
Overview
4
4
years of professional experience
Work History
Early Childhood Educator
CPE De Mon Coeur
02.2023 - Current
- Communicated with parents and other staff about student progress.
- Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
- Modeled positive behavior and communication skills for students.
Waitress
Notre Beuf De Grace
02.2022 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
TEHRAN Restaurant
09.2020 - 02.2022
- Increased sales significantly by upselling higher-end products to customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Inspected dishes and utensils for cleanliness.
Hostess
3 BRASSEURS
07.2021 - 12.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
La Belle Province
12.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
DEC - Early Childhood Education
TAV COLLEGE
Montreal 01.2023
Skills
Trilingual in French, English and Farsi
Team Leadership
Superior Communication
High Energy and Stamina
Calm under pressure
Collaborative and Team-Oriented
Flexibility and adaptability
Strong multitasking
Greeting guests
Menu presentation
Warm and Friendly
Languages
English
French
Persian
Timeline
Early Childhood Educator
CPE De Mon Coeur
02.2023 - Current
Waitress
Notre Beuf De Grace
02.2022 - 03.2023
Hostess
3 BRASSEURS
07.2021 - 12.2021
Cashier
La Belle Province
12.2020 - 03.2021
Waitress
TEHRAN Restaurant
09.2020 - 02.2022
DEC - Early Childhood Education
TAV COLLEGE
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