Parmida Nikanlou
north york
Summary
Compassionate phlebotomist with proven expertise in blood collection techniques at North York City Center Medical Clinic. Enhanced patient care through effective communication and meticulous specimen handling, achieving high patient satisfaction. Skilled in venipuncture and maintaining patient confidentiality, fostering trust and positive relationships in a clinical environment.
Overview
6
6
years of professional experience
Work History
Phlebotomist, Receptionist
North York City Center Medical Clinic
05.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Sale Associate
Calvin Klein
09.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
Tim Hortons
05.2019 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Certificate - Medical Lab Technician
Oxford College
Mississauga, ON05-2022
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Patient confidentiality
- Blood collection techniques
- Patient support
- Paperwork processing
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Phlebotomist, Receptionist
North York City Center Medical Clinic
05.2023 - Current
Sale Associate
Calvin Klein
09.2021 - 01.2023
Team Member
Tim Hortons
05.2019 - 09.2021
Certificate - Medical Lab Technician
Oxford College
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