Summary
Overview
Work History
Education
Skills
Area Of Expertise
References
Languages
Timeline
Generic

PARMEET SINGH

Toronto,ON

Summary

Highly skilled professional with 3+ years of experience in divergent sectors and resolving technical problems, Seeking a challenging position in IT support/admin to utilize my technical expertise and problem solving
abilities

Overview

10
10
years of professional experience

Work History

Office Administrator

NAPA
03.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Entering Data, maintaining and preparing client order records and backup and associating purchase orders with invoices
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Documenting policies, procedures, and workflow for assigned areas of responsibility
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Verifying high volume of invoices for all the units sold and updating company's internal site for keeping all up to date records
  • Ordering products over phone and ensuring timely delivering of the products to customers.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

IT Admin

Stantec
01.2022 - 10.2022
  • Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
  • Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
  • Promoted collaborative work environment by facilitating knowledge sharing sessions among IT team members for continuous improvement initiatives.
  • Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
  • Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
  • Evaluated emerging technologies and provided strategic recommendations to senior leadership for potential adoption in support of business objectives.
  • Diagnosed and resolved hardware and software issues.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented security measures to protect servers from unauthorized access and data breaches.

Supervisor

Popular Pizza
04.2019 - 09.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within a team by holding regular meetings and encouraging open dialogue among all members.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Championed continuous improvement efforts within an organization by promoting best practices for processes, tools, or technologies.

IT Analyst

Boostup Infinity
02.2014 - 06.2015
  • Provided expert support, troubleshooting complex technical problems for end-users in timely manner.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Streamlined IT processes by implementing automation tools and reducing manual effort.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Offered input for complex documents to support client-ready final versions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Reduced risk exposure by ensuring compliance with industry standards and regulatory requirements during system design phases.
  • Contributed to continuous improvement initiatives by staying current on industry trends and emerging technologies.
  • Communicated and explained business requirements to team members to understand and implement functional demands.

Education

Computer Application Development -

CONESTOGA COLLEGE
Kitchener, ONTARIO
08.2018

Information Technology network security -

CONESTOGA COLLEGE
Kitchener, ONTARIO
08.2017

Bachelor of Computer Applications -

GGNIMT College
Punjab, India
11.2015

Skills

Strong verbal and written communication skills

Excellent team player

Documentation and Reporting

Technical Troubleshooting

Hardware and Software Installation and Configuration

Problem solving and decision making
Network Connectivity Troubleshooting
Help Desk Support
System Diagnostics and Repair

Customer Relationship Management (CRM)

Area Of Expertise

  • Strong verbal and written communication skills and love working with people from different backgrounds and disciplines.
  • Highly passionate about technology and always curious to find solutions.
  • Excellent team player, fast learner, enthusiastic and ability to pay attention to the details.
  • Strong initiative in learning and experimenting with latest technologies and software.
  • Documentation and Reporting.
  • Reconciliation of Purchase orders and invoices.
  • Microsoft office, SAP desktop and QuickBooks desktop.

References

Available upon request

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Office Administrator

NAPA
03.2023 - Current

IT Admin

Stantec
01.2022 - 10.2022

Supervisor

Popular Pizza
04.2019 - 09.2021

IT Analyst

Boostup Infinity
02.2014 - 06.2015

Computer Application Development -

CONESTOGA COLLEGE

Information Technology network security -

CONESTOGA COLLEGE

Bachelor of Computer Applications -

GGNIMT College

Similar Profiles

CREATE PROFILE
PARMEET SINGH