Parmeet Mor
Toronto,Ontario
Summary
Customer Service Professional with a proven track record in enhancing guest satisfaction through effective communication and innovative problem-solving. Demonstrates proficiency in time management and multitasking, contributing to improved team performance and customer experiences. Passionate about leveraging skills in development and networking to drive continued growth and success in dynamic environments. Successfully led a team of 10+ staff members across two retail environments (Staples and Indian Grocery Store), improving overall team efficiency by 25% through optimized scheduling, clear communication, and hands-on training. Recognized by management for maintaining high customer satisfaction and ensuring smooth operations in fast-paced, high-pressure shifts.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
Walmart
Mississauga, ON
02.2024 - 12.2024
- Maintained high satisfaction levels through effective problem-solving.
- Developed novel approaches to improve team productivity and achievements.
Staff Member
Staples
Toronto
01.2025 - Current
- Fostered a team-oriented environment, promoting effective communication among staff, which improved service speed and teamwork.
- Analyzed customer feedback to adjust menu offerings, leading to marked gains in repeat patronage and overall dining experience.
- Implemented a new inventory management system, reducing waste and ensuring fresh ingredient availability for daily operations.
Assistant Store Manager
Daisy Mart
Scarborough
03.2023 - 02.2024
- Welcomed visitors and managed phone inquiries, creating a friendly atmosphere that enhanced client relations and satisfaction.
- Streamlined appointment scheduling, reducing wait times and improving office efficiency, leading to noticeable gains in daily operations.
- Maintained accurate records and tracked visitor data, providing insights that informed front desk operations and resource allocation.
Education
Hospitality and Hotel Operations Management
Centennial College of Applied Arts And Technology
Scarborough, None04.2025
High School Diploma - undefined
DAV Police Public School
Haryana06.2023
Skills
- Customer Service
- Team Building
- Communication
- Multitasking
- Time Management
- Problem-solving
- Customer service
- Retail operations
- Store opening and closing
- Staff supervision
- POS systems operations
- Work Planning and Prioritization
- Relationship building and management
Certification
- Smart Serve Certification - Smart Serve
- Hospitality Training - Typsy
Languages
English
Full Professional
Availability
- I am available to work full-time throughout the week, including both day and night shifts. My schedule is highly flexible, allowing me to meet the operational needs of the store at any time. I am committed to adapting to dynamic work hours and supporting the team whenever needed.
Timeline
Staff Member
Staples
01.2025 - Current
Associate
Walmart
02.2024 - 12.2024
Assistant Store Manager
Daisy Mart
03.2023 - 02.2024
High School Diploma - undefined
DAV Police Public School
Hospitality and Hotel Operations Management
Centennial College of Applied Arts And Technology