PARMEET KAUR

Results-driven collections professional with expertise in managing delinquent accounts across mortgages, credit cards, personal loans, overdrafts, and lines of credit. Adept at recovering outstanding balances while preserving customer relationships and ensuring compliance with regulatory standards.

• Strategically manage past-due accounts by negotiating payment solutions, settlements, and restructuring options.
• Conduct in-depth account analysis to assess risk, identify patterns, and implement effective recovery strategies.
• Leverage credit reports and financial data to evaluate repayment capacity and recommend appropriate actions.
• Collaborate with internal departments to resolve disputes, fraud concerns, and customer escalations.
• Ensure strict adherence to company policies, industry regulations, and legal requirements.
• Utilize advanced collection tools and CRM systems to document interactions and track recovery performance.
• Deliver high-impact customer interactions with professionalism, tact, and problem-solving expertise.

• Answered and directed phone calls, emails, and other inquiries to appropriate departments or individuals.
• Assisted in onboarding new employees, preparing orientation materials, and ensuring smooth transitions.
• Managed filing systems and ensured the confidentiality of sensitive information using Salesforce
• Regularly update Salesforce records with the latest information
• Keep track of any changes, additions, or deletions to ensure the accuracy of the data
• Managed incoming and outgoing correspondence, maintaining organized records of emails.
• Collaborated with colleagues to support various administrative tasks and projects, contributing to the overall efficiency of the office
• Provided administrative assistance to different departments as required, showcasing adaptability and versatility in tasks.
• Coordinated travel arrangements, including flights, accommodations, and itineraries for staff and executives.
• Coordinated with financial institutions, lenders, and stakeholders to ensure timely approvals, disbursements, and the resolution of any discrepancies.

• Calculated refunds and credit balances, involving reprocessing for partial adjustments
• Interpreted and processed routine and complex claims following industry standards
• Reviewed claim files and coordinated case management activities
• Monitored, researched, and responded to member appeals and grievances
• Conducted meetings with clients to address internal and external workplace issues
• Communicated with finance agents and beneficiaries
• Prepared claim forms and related documentation.

• Evaluated customer data to identify and prevent fraudulent activities
• Resolved customer complaints by identifying problems and offering appropriate solutions.
• Gathered customer information accurately and comprehensively. Asking probing questions and listening, to ensure efficient call handling and call resolution.
• Maintained knowledge of company products, services, and promotions to assist customers effectively.
• Used CRM systems to log interactions and track customer service activities.
• Assisted in training new team members and sharing best practices to improve team performance.
• Handling billing inquiries, processing payments, and discussing payment plans or financial arrangements with customers.
• Followed up with customers to ensure their issues were fully resolved and they were satisfied with the service.
• Answering inbound calls and responding to customer inquiries regarding insurance policies, coverage details, and insurance claims.