Parmdeep Somal
Concord
Summary
Accomplished Supervisor at G S Petroleum Ltd., adept in staff management and customer service, significantly improved team productivity and customer satisfaction. Leveraged skills in problem-solving and decision-making to streamline operations. Excelled in training, mentoring, and motivating staff, ensuring high standards of service and operational efficiency.
Overview
9
9
years of professional experience
Work History
Supervisor
G S Petroleum Ltd.
Orangeville, ON
05.2016 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Manager on Duty
Shoeless Joes Sports Bar and Grill
Mississauga, ON
10.2015 - 10.2016
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Kingsway Inn
Manager Assistant
Thunder Bay, ON
07.2009 - 08.2015
- Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
- Identified areas for improvement within the inn''s services based on guest feedback analysis, leading to higher overall satisfaction ratings.
- Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.
- Enhanced guest safety through regular staff training sessions on emergency procedures as well as proper equipment usage.
- Improved guest satisfaction by implementing personalized service initiatives and tailoring experiences to individual preferences.
- Streamlined daily operations by effectively managing staff schedules, inventory levels, and room reservations.
Education
High School Diploma -
North Park Secondary School
Brampton, ONBachelor Of Business Administration And Management - Business Administration And Management
Humber College
Toronto, NoneSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Team building
- Payroll processing
- Verbal and written communication
- Business development
- Business administration
- Inventory oversight
- Public speaking
Languages
English
Full Professional
Timeline
Supervisor
G S Petroleum Ltd.
05.2016 - 01.2018
Manager on Duty
Shoeless Joes Sports Bar and Grill
10.2015 - 10.2016
Kingsway Inn
Manager Assistant
07.2009 - 08.2015
High School Diploma -
North Park Secondary School
Bachelor Of Business Administration And Management - Business Administration And Management
Humber College