Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Parmdeep Somal

Concord

Summary

Accomplished Supervisor at G S Petroleum Ltd., adept in staff management and customer service, significantly improved team productivity and customer satisfaction. Leveraged skills in problem-solving and decision-making to streamline operations. Excelled in training, mentoring, and motivating staff, ensuring high standards of service and operational efficiency.

Overview

9
9
years of professional experience

Work History

Supervisor

G S Petroleum Ltd.
05.2016 - 01.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Manager on Duty

Shoeless Joes Sports Bar and Grill
10.2015 - 10.2016
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.

Kingsway Inn

Manager Assistant
07.2009 - 08.2015
  • Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
  • Identified areas for improvement within the inn''s services based on guest feedback analysis, leading to higher overall satisfaction ratings.
  • Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.
  • Enhanced guest safety through regular staff training sessions on emergency procedures as well as proper equipment usage.
  • Improved guest satisfaction by implementing personalized service initiatives and tailoring experiences to individual preferences.
  • Streamlined daily operations by effectively managing staff schedules, inventory levels, and room reservations.

Education

High School Diploma -

North Park Secondary School
Brampton, ON

Bachelor Of Business Administration And Management - Business Administration And Management

Humber College
Toronto, None

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Team building
  • Payroll processing
  • Verbal and written communication
  • Business development
  • Business administration
  • Inventory oversight
  • Public speaking

Languages

English
Full Professional

Timeline

Supervisor

G S Petroleum Ltd.
05.2016 - 01.2018

Manager on Duty

Shoeless Joes Sports Bar and Grill
10.2015 - 10.2016

Kingsway Inn

Manager Assistant
07.2009 - 08.2015

High School Diploma -

North Park Secondary School

Bachelor Of Business Administration And Management - Business Administration And Management

Humber College

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Parmdeep Somal