Parm Hans
Langley,BC
Summary
Proven Office Manager with a track record of enhancing workflow optimization and employee supervision at Seymour Lawn and Garden. Excelled in maintaining confidentiality, boosting customer satisfaction, and driving performance improvement. Skilled in MS Office and conflict management, achieving significant improvements in operational efficiency and staff development.
Overview
9
9
years of professional experience
Work History
Office Manager
Seymour Lawn and Garden
01.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Management Supervisor
American Income Life.
05.2017 - 01.2019
- Mentored junior staff members in professional development, contributing to improved employee retention rates and overall satisfaction.
- Evaluated employee performance regularly using objective metrics, providing constructive feedback for continuous improvement opportunities.
- Developed strong client relationships through consistent communication, timely delivery of projects, and ensuring customer satisfaction.
Front Desk Supervisor
Elevation Fitness
12.2015 - 01.2017
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
No Degree - Management Studies
Kwantlen Polytechnic University
Cloverdale, BCHigh School Diploma -
Earl Marriott Secondary
Surrey, BC06.2014
Skills
- Customer Service
- Strong independent work skills
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Scheduling and calendar management
- Document Management
- Scheduling Coordination
- Staff Management
- Employee Supervision
- Conflict Management
- Workflow Optimization
- Performance Improvement
- Computer Skills
- MS Office
- Decision-Making
- Customer Relationship Management
Languages
English
Native or Bilingual
Timeline
Office Manager
Seymour Lawn and Garden
01.2019 - Current
Management Supervisor
American Income Life.
05.2017 - 01.2019
Front Desk Supervisor
Elevation Fitness
12.2015 - 01.2017
No Degree - Management Studies
Kwantlen Polytechnic University
High School Diploma -
Earl Marriott Secondary
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