Parm Gill
Surrey
Summary
Exprienced, energetic, and innovative property management professional with a proven track record of success in overseeing multimillion-dollar properties. Steadfast leader, mentor, and coordinator with a history of driving improvement projects and optimizing internal operations. Recognized for ability to turn around problematic client relationships and approach challenging issues proactively. Expertise in tenant relations, lease administration, and property maintenance coordination. Reliable, adaptable, and able to meet changing needs while ensuring operational efficiency. Excellent communication and problem-solving abilities contribute to success in this field.
Overview
28
28
years of professional experience
Work History
Commercial Property Manager
Bosa Development
08.2017 - Current
- Manage office, retail, outdoor shopping mall and residential properties.
- Represent the employer/owner as a Strata Section Executive , Council member in BC and a Condominium Board Member in Alberta.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Streamlined property maintenance processes for increased efficiency and lower costs.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Maintained accurate and timely documentation of communication with clients.
- Maintained accuracy and privacy when composing highly technical and sensitive correspondence.
- Provided direct customer service and support for 100+ commercial clients and residential tenants.
- Resolved policy and coverage-related concerns for clients, insurance carriers and producers.
- Attended appropriate continuing education courses to remain up to date on commercial retail and lease market.
- Established strong relationships with vendors, negotiating contracts for better service at lower costs.
- Oversaw tenant move-ins and move-outs, ensuring smooth transitions while minimizing vacancies.
- Responded to Common Area Maintenance (CAM) inquiries.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- Review monthly financials for the commercial properties and the Strata Corporations including paying invoices.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Strata Manager
FirstService Residential BC
08.2002 - 08.2017
- Managed 11-15 commercial and residential stratas, consisting of existing and brand new phased, types and air space parcel projects and a stratified hotel.
- Work with clients (strata councils, the owners, vendors), attend meetings, prepare notices and minutes, correspond (verbal and electronic) with owners, tenants and vendors.
- Send jobs to tender, award jobs, hire and (successfully) fire contractors as needed.
- Manage, hire, train, review and fire on-site staff.
- Review & approve monthly financial statements of all portfolio accounts.
- Prepare and managed budgets, review and approve invoices and track expenses.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Help manage lawsuits where employer or client stratas were parties.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Repeatedly turned around previously unsatisfactory client relationships keeping large stratas as happy client.
- Managed and motivated employees to be productive and engaged in work.
- Proposed subsequently accepted changes to employer’s interim budgets procedure.
- Accomplished multiple tasks within established timeframes.
- Helped colleagues deal with understanding points in SPA, by-laws, budgets, financial statements and resident issues.
- Successfully completed 2 full roof replacements,3 re-piping projects and 2 building envelope projects.
Co-Owner
Alfa Automotive Ltd.
01.1997 - 01.2006
- Local auto repair and rebuilding operation
- Sold cars, managed up to3 employees and kept books and collected accounts for family car rebuilding business
Head Cook
The Pantry Restaurant
01.1999 - 07.2002
- Neighbourhood family restaurant
- Prepped food, cooked, baked, organized inventory and kitchen for following shifts
Education
License - Strata Management
UBC Sauder School of Business
Vancouver, BC01.2006
Diploma - Business Management
Sprott Shaw Community College
Surrey01.2001
Bachelor of Business Administration -
Lailpur Khalsa College
Jallandhar, Punjab01.1989
Skills
- Expert user of Microsoft Office, Yardi, Timberscan
- Capital improvement
- Quality control practices
- Facilities management
- Lease administration
- Problem-solving abilities
- Multitasking and time management
- Excellent communication
- Decision-making
- Multi-unit type property management
- Financial budgeting and reporting
- Employee motivation and guidance
Languages
English
Full Professional
Punjabi and Hindi
Native or Bilingual
Interests
- I like working with my hands and fixing things
- Enjoy hobbies that combine physical activity with outdoor exploration
- Watching Movies and TV Shows
- Animal Care
- Gardening
- Road Trips
Timeline
Commercial Property Manager
Bosa Development
08.2017 - Current
Strata Manager
FirstService Residential BC
08.2002 - 08.2017
Head Cook
The Pantry Restaurant
01.1999 - 07.2002
Co-Owner
Alfa Automotive Ltd.
01.1997 - 01.2006
License - Strata Management
UBC Sauder School of Business
Diploma - Business Management
Sprott Shaw Community College
Bachelor of Business Administration -
Lailpur Khalsa College
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