Parwinder Kaur
Summary
Dynamic CSR at Circle K with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Team Leader
KFC
04.2023 - 12.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
CSR, Sales
Circle K Corp
01.2022 - 12.2023
- Greeting customers as they enter the store and thanking them as they leave
- Helping customers and offering suggestions or recommendations on specialized products.
- Operate the cash register, receiving and processing payments by cash, credit or debit cards
and notify the manager of any discrepancies. - Receive orders from newspapers, bakery products, etc. and process returns.
- Count the cash and complete the paperwork.
Performing multi-function operation of fuel console, and lottery machines. - Maintaining the store's overall cleanliness by performing multi-function cleaning duties.
- Inspecting the store's equipment to ensure their safety, cleanliness, and working properly,notifying the Store Manager of any equipment failure or maintenance/supply needs.
- Maintaining adequate stock throughout the store and supplies at the counter areas; and making sure the rotation of the stock.
- Assist in display of merchandise.
- Placing advertising and pricing signage inside and outside the store.
- Reporting all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
Education
Global Business Management -
Georgian@ilac
Toronto, ON09.2023
Bachelors of Commerce -
Chitkara University
Chandigarsh, Punjab09.2020
Skills
- Knowledge about Microsoft office ( Excel, powerpoint and word)
- Teamwork and Collaboration
- Client Support
- Cash Handling
- Issue Resolution
- Sales expertise
Additional Information
On Work Permit Full time Available
Affiliations
- Musaab khan Sales head at Circle K (709)-219-6590
- Team Member at Burger King (647)-574-3368
Timeline
Team Leader
KFC
04.2023 - 12.2023
CSR, Sales
Circle K Corp
01.2022 - 12.2023
Global Business Management -
Georgian@ilac
Bachelors of Commerce -
Chitkara University
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