Summary
Overview
Work History
Education
Skills
Timeline
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Parly Ataian

Glendale

Summary

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.

Overview

7
7
years of professional experience

Work History

Assistant Project Manager

Flagman Telecom
Glendale
01.2025 - Current
  • Lead customer-facing projects from on-boarding through installation, including internet, VoIP, and PBX systems for small business clients.
  • Main point of contact for clients, guiding them through setup and troubleshooting, while working closely with technicians and vendors.
  • Create project schedules, coordinated timelines, and track progress using tools like Click-Up and Google Sheets.
  • Improve delivery timelines by identifying workflow issues and helping to implement more efficient coordination between departments.
  • Work closely with senior managers to ensure that all projects were completed according to schedule.

Lead Brand Representative

Abercrombie & Fitch
Glendale
09.2018 - Current
  • Led store operations during shifts, including opening/closing procedures, cash handling, and team support.
  • Helped train new associates and modeled excellent customer service and sales behavior.
  • Supported visual merchandising and inventory tracking to align with corporate standards.
  • Handled customer concerns and escalations with empathy and clear communication.

Head Substitute Teacher

The Education Team
Glendale
01.2024 - 02.2025
  • Managed classrooms across grade levels, maintaining structure and consistency in students' learning.
  • Treated each day like a small project. Reviewing lesson plans, adapting on the spot, and ensuring outcomes were communicated to staff.
  • Supervised students during activities and transitions, ensuring safety and compliance.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Developed strong communication, time management, and problem-solving skills by working in dynamic environments and building trust with students and staff.

Education

Bachelor of Science - Marketing

California State University, Northridge
Northridge
05-2022

Skills

  • Customer service
  • Client interfacing
  • Team collaboration
  • Effective communication
  • Project planning
  • Billing management

Timeline

Assistant Project Manager

Flagman Telecom
01.2025 - Current

Head Substitute Teacher

The Education Team
01.2024 - 02.2025

Lead Brand Representative

Abercrombie & Fitch
09.2018 - Current

Bachelor of Science - Marketing

California State University, Northridge

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Parly Ataian