Parkhi Parkhi
Winnipeg
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Domo
09.2021 - Current
- Managed staff and assigned duties, demonstrating leadership skills
- Provided exceptional customer service, responding to customer inquiries and resolving issues in a professional manner
- Handled customer complaints and resolved issues in a professional manner, utilizing effective complaint handling techniques
- Processed transactions, managed cash, and maintained a high level of accuracy
- Worked effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Utilized problem-solving skills to resolve customer issues and improve overall customer experience
- Answered phone calls, responded to customer inquiries, and resolved issues over the phone
- Handled customer complaints over the phone, utilizing effective complaint handling techniques to resolve issues promptly and professionally
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Sales Associate
Winners
09.2022 - 07.2024
- Provided exceptional customer service, responding to customer inquiries and resolving issues
- Processed transactions, managed inventory, and maintained a high level of accuracy
- Worked effectively in a team, collaborating with colleagues to achieve sales targets and improve customer experience
- Addressed customer complaints and concerns, utilizing effective complaint handling techniques to resolve issues
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Call Center Representative
Net Exchange
09.2020 - 04.2021
- Resolved customer inquiries efficiently through multiple communication channels including phone, email, and chat.
- Guided customers in utilizing services effectively, enhancing their overall experience and satisfaction.
- Maintained comprehensive knowledge of product offerings to provide accurate information to clients.
- Trained new staff on best practices for customer service and system navigation, fostering a collaborative environment.
Education
Diploma - Computer Science - Software Testing
Matrix College of Management & Technology
Montreal, QC03.2021
High School Diploma -
GTB Public School
Punjab, India, India05-2018
Skills
- Skilled in customer relations and communication
- Team leadership abilities
- Adaptability in dynamic environments
- Proficient in Microsoft Office Fundamental computer skills
- Analytical thinking
- Customer complaint management
- Versatile work engagement
- Service operations management
- Client interaction and support
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Affiliations
Certifications Section-
Fundamentals of Insurance (Manitoba)- 2025
*Certified by Insurance Broker Association of Manitoba
Skills Section*:
- *Insurance Principles & Regulations (Manitoba)
- Risk Management
- Policy Analysis
- Insurance Laws (Manitoba-specific).
Skills:
- Insurance Fundamentals (Manitoba)
- Risk Analysis
- Customer Relations
- Manitoba Insurance Regulations
Timeline
Sales Associate
Winners
09.2022 - 07.2024
Assistant Store Manager
Domo
09.2021 - Current
Call Center Representative
Net Exchange
09.2020 - 04.2021
Diploma - Computer Science - Software Testing
Matrix College of Management & Technology
High School Diploma -
GTB Public School