Parker Takasaki
Caledonia,ON
Summary
Dynamic professional with a proven track record in customer relations and problem resolution, honed across roles and other esteemed companies. Excelled in creating engaging product displays and enhancing customer satisfaction, demonstrating exceptional communication and merchandising strategies. Skilled in fostering relationships and driving sales growth, with a commitment to excellence, cleanliness, and both dependent & Independent work.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Child Caregiver
Dark Fox TCG
08.2023 - 11.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
Customer Service Representative
Heroes N' Legends
01.2018 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed Store as a keyholder and restocked product regularly as well as took orders for customers for specific or limited production items.
Seafood Lead
Farm Boy Grocery
03.2018 - 06.2018
- Provided exceptional customer service by promptly addressing questions and assisting with special requests.
- Developed strong rapport with customers through personalized service that exceeded expectations while building loyalty.
- Enhanced customer satisfaction by providing high-quality seafood selections and maintaining a clean, well-organized department.
- Trained new hires on department procedures, safety protocols, and best practices for success in the role.
- Reduced shrinkage through proper handling, storage, and rotation of products.
- Set a positive example for colleagues as a dedicated team player who consistently demonstrated a strong work ethic and commitment to excellence.
- Increased sales with engaging product displays and timely merchandise replenishment.
Customer Service Representative
Dungeon Comics
09.2012 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Associate of Science - Life Sciences
Mohawk College of Applied Arts And Technology
Hamilton, None04-2017
High School Diploma -
Westdale Secondary School
Hamilton, ON09-2016
Skills
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Payment/Order processing
- Cleanliness
- Merchandising strategies
- Cost control
- Theft prevention
- Retail Management
- Communication
- Sales strategies
Languages
English
Full Professional
Spanish
Limited Working
German
Elementary
Certification
- Cannsell Certified
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Passionate about various realms of collectibles such as cards and figures
- Auto Repair/Restoration
- Passion for History and Anthropology
- Writing Music
Timeline
Child Caregiver
Dark Fox TCG
08.2023 - 11.2023
Seafood Lead
Farm Boy Grocery
03.2018 - 06.2018
Customer Service Representative
Heroes N' Legends
01.2018 - 04.2023
Customer Service Representative
Dungeon Comics
09.2012 - 07.2016
- Cannsell Certified
Associate of Science - Life Sciences
Mohawk College of Applied Arts And Technology
High School Diploma -
Westdale Secondary School
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