Parker Maxwell
Airdrie
Summary
Hard-working recent college graduate with a Bachelor of Science (B.S.B.A.) in Business Administration - Finance. Aiming to leverage academic experience and a proven knowledge of branch operations to help your company grow and achieve your goals.
Adaptable and personable with knack for delivering excellent customer service and ensuring client satisfaction. Well-versed in rental procedures and adept at managing reservations and handling customer inquiries. Dedicated to maximizing rental efficiency and enhancing overall customer experience.
Overview
8
8
years of professional experience
Work History
Rental Representative
Cooper Equipment Rentals & Sales Ltd.
09.2022 - Current
- Increased customer satisfaction by providing personalized rental solutions and exceptional service.
- Streamlined rental processes through implementation of time-saving strategies and technology resources.
- Resolved customer complaints professionally, demonstrating empathy and understanding while finding effective solutions.
- Negotiated favorable contracts with suppliers, resulting in cost savings without compromising quality standards.
- Developed strong relationships with local businesses for mutually beneficial partnerships and referrals.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients.
Customer Service Representative and Wash Bay Attendant
One Stop Rentals & Sales Ltd.
03.2017 - 09.2022
- Clean and inspect returned equipment
- Fill equipment orders for customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Door to Door Fundraiser
Global Faces Direct
09.2020 - 12.2020
- Travelled around Calgary and area, fundraising for charities like Heart & Stroke and Calgary Health Fund
- Led the company in monthly donations in October
- Considered for management role
Education
Bachelor of Science(BSBA.) - Business Administration – Finance
Salem International University
Salem, WV09.2020
Associate in Arts (A.A.) - Business Administration – Finance
Williston State College
Williston, ND05.2019
Skills
- Competitive baseball
- Athletic scholarships
- Standard First Aid
- CPR/AED Level C
- Goal oriented
- Teamwork and collaboration
- Problem-solving
- Decision-making
- Self motivation
Additionalskillscertifications
- Played competitive baseball for 10 years
- Earned athletic scholarships to obtain degrees
- Standard First Aid & CPR/AED Level C
Languages
English
Full Professional
Timeline
Rental Representative
Cooper Equipment Rentals & Sales Ltd.
09.2022 - Current
Door to Door Fundraiser
Global Faces Direct
09.2020 - 12.2020
Customer Service Representative and Wash Bay Attendant
One Stop Rentals & Sales Ltd.
03.2017 - 09.2022
Associate in Arts (A.A.) - Business Administration – Finance
Williston State College
Bachelor of Science(BSBA.) - Business Administration – Finance
Salem International University
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