Customer Service Representative
Muthoot Finance
11.2022 - 05.2023
- High-level expertise in partner, commercial, and personal offers, customizing solutions to fit each customer's needs.
- Enhanced consumer connections by making confident and knowledgeable use of social media, tablets, cellphones, internet tools, and applications.
- Proactive support for customers' adoption of digital applications, assuring benefits and usability knowledge.
- Exhibited professionalism and made a difference in the way customers were treated.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
