Paritosh Shelke
Windsor,ON
Summary
Highly motivated and customer-focused individual seeking the position of Customer Service Specialist at KellyConnect. Bringing excellent communication skills, a commitment to resolving customer inquiries efficiently, and a desire for professional growth within a dynamic remote work environment.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Firehouse Subs
Windsor, ON
08.2022 - Current
- Developed strategies for improving operational efficiency and customer service levels.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
Oracle Functional Consultant Intern
Evolutionary Systems
Ahmedabad, India
01.2020 - 04.2020
- Analyzed customer requirements, identified gaps between current and desired outcomes, and created solutions for improvement.
- Provided functional consulting services to clients in the areas of business process analysis and optimization.
- Translated complex business requirements into functional configurations and documented the designed solutions to be presented, collaborating with cross-functional teams.
- Provided expertise on system configuration settings for optimal performance.
Education
Master of Engineering - Electrical and Computer Engineering
University of Windsor
Windsor, ON06-2023
Bachelor of Technology - Electronics and Communication Engineering
Charotar University of Science And Technology
Gujarat, India04-2020
Skills
- Excellent interpersonal skills, with the ability to build rapport and trust with customers quickly
- Strong verbal and written communication skills, enabling clear and concise articulation of ideas and instructions
- Proficient in using technology, with familiarity in iOS, MacOS, or comparable platforms preferred
- Ability to solicit feedback openly and adapt accordingly to improve performance
- Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy
- Proven track record of working effectively in a remote work environment, with a commitment to meeting and exceeding performance targets
Timeline
Shift Supervisor
Firehouse Subs
08.2022 - Current
Oracle Functional Consultant Intern
Evolutionary Systems
01.2020 - 04.2020
Master of Engineering - Electrical and Computer Engineering
University of Windsor
Bachelor of Technology - Electronics and Communication Engineering
Charotar University of Science And Technology
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